Kevin_

Game Expert

Hi @Andres-2, I see you also reported a similar visual issue HERE, could you please try reinstalling the game app and let me know if the issue persists, please.

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi @Cat-13, I am sorry to hear you are having trouble when combining the color bombs together as nothing happens. I appreciate the details shared, you mentioned playing on Facebook and your computer, do you mean that you use the Windows app version? If so can you please help me confirm the game version you have installed?…

Hi @stephanie2024, I am sorry to hear about your experience. I can see that you have inquire about this in the past and I can see that you have also mentioned previously that you have gotten access to the Sweet Cinema after it was missing. In regards to the rewards, I understand that the Free Switch is valuable and most…

Hi @BlackTiff, I am sorry to hear about your experience with the pop-ups, I certainly understand how it affects the booster time you earn from time to time having to close them. Rest assure that I have shared your feedback with our designer team about these pop ups and how it hinders your enjoyment, so we can try to model…

Hi @SeesAlmonds, Have you not have access to the Star tournament this week? Did it also happened last week? As for the rewards please note that the Studio team is constantly running tests with how features/events work which can sometimes involves rewards which is why this change happens. We appreciate your invaluable…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi @martinladenheim, I am sorry to hear you are having trouble transferring your progress to your new device. I was able to fid your account and progress however it seems you have two different accounts, one backed up with King and another backed up with Facebook, however both with the same email address. I was able to…

Hi @samlegge and welcome to the Community! I am sorry to hear that the music stops once accessing the game. I understand that this has not happened before, but do not worry as we have forwarded it to the Studio to know more about this and if this intended to happen now. Stay on the lookout here in the Community in case we…

Hi there, I understand your point, however please keep in mind that these are basic troubleshooting steps that help resolve temporary glitches or minor issues encountered in the game. Unfortunately we can not know which players have attempted them already and also since issues may vary which is why we usually recommend…