Kevin_

Game Expert

Hi @sullu and welcome to the Community! Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to…

Hi Bonywall and welcome to the Community! I am sorry ot hear that you are having difficulties with level 11,540. I found that for this level it best helped me to focus on the stripped candy column. I made constant matches under it in order to get this special candy and then use its effect toward the giant toffee swirl. I…

Hi Kristie! I understand that you are excited about the updates mentioned, however at the moment there is no information yet, but do not worry and stay tuned at the announcements since as soon as more information is available, it will be posted. Thank you for your understanding and have a nice day!

Hi again Michele, I have ensured that you receive a reply from support, so please follow up on our second message sent recently so that we can try to further help. Have a nice day!

Hi @evadivisova, I am glad that you want to continue your adventure on a new device. Please check out this ARTICLE to guide in the process. Have a nice day!

Hi @baseballmom10, I am sorry to hear that you are having trouble with this Ad. Could you please help me with the following information so that I can forward it to our team: Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in question (if possible)

Hi @Megha_Khauana and welcome to the Community! I am sorry to hear you are no longer getting Ads on your new device. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 

Hi, I am sorry to hear that you have not gotten your purchase and getting this message. Could you please Contact Support directly so that we can best further assist you. 

Hi @jml92776 and welcome to the Community! I am sorry to hear that the Color bomb is not being generated from the #5 bottle streak. Could you pelase share with me a screenshot showing your bootle streak line up that shows the boosters that will get added? Keep in mind that is possible that the color bomb is not included.

Hi, I am sorry to hear that you have been having trouble with level 16250. I certainly understand that Gold Bars can be helpful to overcome levels. Keep in mind that you are very high in the adventure and the levels can become very challeging however I've taken a look at your account, and it seems that you have since…