KingsPinn
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KingsPinn Newbie
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Try some normal troubleshooting steps: Restart the tablet. Make sure all other apps are closed. I would also check that you have some space available in your memory and ram (if both are full then apps will struggle to run).
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I would remove the game from facebook (from the game menu on the left) and clear your browser cache and re-add the game. This will clear out any old data and your progress will be fine. Try it :)
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Someone already asked the question, look: https://care.king.com/en/candy-crush-saga/lvl-1336
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I think this thread and the moderator answer is pretty relevant to your post: https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends
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It sounds like the game did not recognise the progress. Did you play it again? That's about the only thing you can do.
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Check how many apps you have open, too many can cause apps to crash. Check also how much free memory you have :)
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Can you explain what happens, I mean does the game kick you out? When you fail a level, what happens then, does the game freeze or something?
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It can be solved just like this: https://www.youtube.com/watch?v=5ckfeY7kjgU The level was updated so now everyone has 22 moves :)
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I haven't had any issues with the game my end. I can only recommend that you take some steps on your devices to make sure that they are running smoothly. Things like, closing all your apps, restarting regularly, updating apps. Even check that both t…
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There is an ongoing issue with sending/receiving lives, check here: https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends
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Search online on how to clear your mobile cache. Do this and restart your phone. If this doesn't work then clear out some ram and memory space and the game should run just fine.
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When you say you registered, what do you mean exactly, what did you register with? If you just connect your old game to your facebook account then on your new device just log into the facebook app and then when you open the games, click to connect …
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The maximum that you can have is 5, so you can't accept these other lives until you lose your current ones. The game will save them until you lose a few. That's how it works.
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If you know it's gonna be there then just take your time when pressing the button. You could say the same for switching candies cos it happens there as well.
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If you leave the game at any time then the envelope will disappear. The lives are only available the first time you play. I'm saying this just in case it's what's happening with you.
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Post a screenshot up of the error message that you see, it's a little easier to help then :) Is it a Facebook pop up or an in-game one?
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There seems to be a bit of an issue with Android devices at the moment. I've seen a lot of posts. This seems to be the main one: https://care.king.com/en/candy-crush-saga/candy-crush-saga-xperia-m4-aqua-compatibility-issues
