Comments
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There is a troubleshooting thread for this with a video etc, maybe it will help if you follow the steps: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
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Lives and boosters don't transfer, you can read about it here... https://care.king.com/en/candy-crush-saga/boosters-messages You need to be careful when playing with 2 accounts and the game is only designed to save one, so it will overwrite any other game.
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If you didn't save your levels before then go back to your old mobile and create a kingdom account. Go to the settings and click the little orange icon, enter an email and password and then you can transfer this to your new phone :)
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From what I've read they don't transfer unfortunately, have a read here: https://care.king.com/en/candy-crush-saga/boosters-messages
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I'll link you to a thread that will help you with this, the video steps should get you connected again: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
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There is a main thread for tech issues with a few tips and tricks, follow them, see if it changes anything for you: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
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If you registered with Kingdom you only need to remember your email to login which of course only you will know. If you deleted your old Facebook account then unfortunately you will have lost all your progress sorry! :(
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The new updates contain new levels and bug fixes so going backwards is a bad idea. Install the latest update and check these threads for tech help: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
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Hmm, try closing all other apps, maybe even a simple restart. If nothing works try just deleting the app and reinstalling it if your progress has been saved of course.
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Because you can only ask players who play the game... it's not possible to ask everyone in your friends list as they need to be playing the game to help.
