MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Jackie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I lost approx. 25 hours of free lives during an update. How do I get this time back? Very annoyed! Comment by MarkHawk April 2017
  • Hi Kathie, I have checked your game account and located your transaction: 14/04/17, 09:07:54 CET from iOS mobile device: Paid EGP Wheel Of Booster - 7 GB Kind regards, - Mark, Team King Care
    in Lost gold bars Comment by MarkHawk April 2017
  • Hi Prakash, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in lost my kingdom after connecting it had started from level 1 but my progress reached at 1154 level. Comment by MarkHawk April 2017
  • Hi Sarah, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I lost my progress after logging in with facebook Comment by MarkHawk April 2017
  • Hi Melissa, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in facebook reset to level 500. Comment by MarkHawk April 2017
  • Hi Rick, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Reset to Level l Comment by MarkHawk April 2017
  • Hi Pedro, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in When I login with my Facebook account from my iPhone I lost all my progress and started on level 1 Comment by MarkHawk April 2017
  • Hi Matt, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost all my levels after resetting my phone! Comment by MarkHawk April 2017
  • Hi Vashik, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in lost progress Comment by MarkHawk April 2017
  • Hi Eiijo, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Star chaser colour bomb issue Comment by MarkHawk April 2017
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