QueenB

Community Manager

Hi @adiellenoa and welcome to the Community 💛 Sorry to hear this is happening to your game, let’s try to narrow this down a bit: What device are you playing on? (iPhone, iPad, Android model, etc.) Is it happening on a specific level, or different levels? Does the game fully close, or just freeze? In the meantime, please…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…

Hi @7492048141 and welcome to the Community 😊 It’s free to download and play, and you can complete levels without spending money. However, there are optional in-app purchases, such as: Gold Bars Extra moves Boosters Event passes There are also optional ads in some parts of the game. So nothing is mandatory to pay, but…

Hi @katie80uk , welcome to the Community 😊 I completely understand how frustrating that must be, especially after trying all the usual steps already. This issue has already been flagged and is currently under investigation. At the moment we don’t have a confirmed fix or timeline to share, but the team is aware and looking…

@Carol-38 … The street survey arc has taken an unexpected turn and I am crying 😂 I love that the “real players” basically told them to go back to the Community as they should 👏 And the part where they’re already planning what to tell Queenie… the confidence 😅 Also… the subtle blockers overload mention did not go unnoticed…

@kiara_wael @MountainMom @PummyRaj @bearwithme

Fantastic 😎 thank you so much for getting back to me so fast @Clementinewew 🤗

Hi @Clementinewew We have been looking at this issue in your account and found that a purchase for extra moves was made today, can you confirm if the issue has been fixed for you or did something different happened today?

We have to make sure things will work 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3486728#Comment_3486728 https://community.king.com/en/candy-crush-saga/discussion/comment/3486881#Comment_3486881 https://community.king.com/en/candy-crush-saga/discussion/comment/3487081#Comment_3487081…