QueenB

Community Manager

Hi Ronel, happy to help with your syncing issue! Just to confirm, are you logged into the same King or Facebook account on both devices? Also, if you’ve just played a few levels, sometimes the progress needs a bit of time to sync. Try force closing and reopening the game on the second device. If it’s still not updating…

Hi rosek14all, sorry to hear about your game freezing while playing Make a Cake 😮 Could you tell us what happened exactly before the game froze? For example, did you use any boosters or did something specific trigger it? About your feedback on the game and spending, thank you for being honest and sharing how you feel.…

Oh no, I’m really sorry to hear your streak was lost, especially after making it to almost 700! That’s such an impressive achievement, and I can imagine how frustrating it must feel. Can you help us understand a bit more about what happened? Did you just open the game and your streak was suddenly gone? I know it might…

Thanks for reaching out about your Daily Bonus and sorry to hear it's missing 😕 To help us understand what happened, could you please confirm a few things? What device are you playing on? Is your game app connected to a King or Facebook account? When did you notice the bonus was missing? Have you tried playing a few levels…

Thank you so much for the detailed explanation and the screenshot,that already helps a lot 🙌 Hold off on uploading the video for now. Since the Community doesn’t support direct video uploads, you’d need to use something like Google Drive, Dropbox, or YouTube and I know that’s a bit of extra work. I’ll go ahead and pass on…

Thanks for getting back to me with those details. I’ve passed everything along to the team, including that it seems to happen only on the first attempt and usually during heavy cascades or big combos. It’s a tricky one to track since it doesn’t repeat, but your feedback really helps flag it. We’ll keep you posted if we…

Hey @christinewupp 🙂 Thanks for writing this up. I read through it all and it’s clear how much you care about the game and how thoughtfully you’ve laid out your feedback. I really appreciate it. I get what you’re saying about the older levels, there’s something special about those designs that required a bit more thinking,…

Hi wonderbison and MannyFae 👋 Thanks again for flagging this issue and sharing all the helpful details so far as it really helps a lot! We’ve passed this on to the team, but since this bug seems a bit tricky to catch (especially because it appears to only happen once), they’re wondering if we might be able to gather just a…

Hi Tonypal 👋 Thanks for reaching out! The Episode Race is one of those features that’s not always available to all players at all times. Sometimes it’s being tested or temporarily disabled for certain accounts. If you're able to keep playing the game and progressing through levels, that’s a good sign! It just means you’re…

Thank you for the update and I’m really glad to hear you managed to get past the level, even though it cost you that Super Color Bomb, definitely not ideal 🙈 I’ve passed everything to the team and they’re currently reviewing it, so fingers crossed we can prevent this from happening again. Your detailed feedback has been…