QueenB

Community Manager

Hi @Dellablue1234, Thanks for reaching out! The option to receive extra moves can vary, as some features like watching ads for extra moves are not always available to all players at all times. Since your progress was recently restored, you may currently be in a different test group. You can try: Making sure your game is…

Hi @Gracemildred and welcome to the community! Gold Bars are saved to your account, so they transfer when you log in on a new device. However, boosters and lives are stored locally on your device, which means they don’t transfer when you switch phones. Unfortunately, this means there’s no way to recover them on your new…

Hi @LaconstanceCordell and welcome to the community! Just to clarify, are you referring to Candy Crush Saga? In this game, we use Gold Bars instead of coins. Could you let us know: Which game you’re playing? What exactly happens when you try to use your coins or continue your streak? If you're seeing an error message? We’d…

Hi @gretica, welcome to the community! The video ads for extra moves are part of a feature that is only available to some players. The game regularly tests different features, which means that not everyone will have access to ads for extra moves at all times. This can change over time, so make sure your game is updated and…

Hi @gerardogomez325, Candy Crush Saga is a free-to-play game designed for entertainment, and it does not offer real-money rewards or ways to generate income. While there are in-game competitions and leaderboards, they are purely for fun and rewards within the game. If you see any third-party offers claiming you can make…

Hi @logico50 and welcome to the Community! Thanks for sharing your feedback. I understand how frustrating it can be when a level feels too difficult or when progress doesn't count toward certain events. Some levels, like 7607, may be adjusted over time based on player data and feedback. If you’re finding the level…

Hi @OrhanBey and welcome to the Community! Thanks for reaching out! The level score display is currently being tested, which means some players might not see their points as usual. This is part of an experiment to improve the game experience, and it may or may not be permanent. Your feedback is really valuable, and I’ll…

Hi @nosa2 and Welcome to the community! Level 17 869 can definitely be a tricky one, but it’s possible to beat it without boosters! Here are some tips to help: Study the board before making your first move – Look for the best starting matches to create special candies. Focus on the objective – Whether it's clearing…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and join in. Could you please re-post your question in one of these languages? That way, one of our…

Hi @Leigh1960, Welcome to the community 😃 To change your avatar in Candy Crush Saga, follow these steps: Open the game and tap on My Account! Tap the camera icon next to your avatar. Upload a custom picture and save your changes and enjoy your new look! If you’re trying to change your Community Forum avatar, go to your…