QueenB

Community Manager

Hi buffyryy, Thanks for reporting this issue, and I’m sorry to hear your game is freezing when using boosters. That sounds really frustrating, especially since you're losing coins and boosters in the process 😔 The good news is that this has been reported to the studio, and they are looking into it! 🛠️ In the meantime,…

Hey @irjrjrjd and @christinewupp thanks for bringing this up 😊 Yes, Pins are a new feature currently being tested for some players! They let you collect unique Pins, complete themed Sets, and earn rewards as you play. You can find them in the PINS tab at the bottom of your game screen, right next to "Friends." How It…

Hi irjrjrd and welcome to the Community 😊 It looks like you might have a question about pins…. could you share a bit more details? Are you asking about game features, collectibles, or something else? Let us know what you need, and we’ll do our best to assist!

Absolutely, I'm on it 😉 Thank you for bringing this to my attention! Truly appreciate you looking out for other players in the community 🙏

Hi BipbipMoi, I’m really sorry you’ve been dealing with this issue for so long, I know how frustrating it must be 😞 We’ve reported this again to the team, but in the meantime, could you please share a few more details to help us investigate further? What device are you playing on? (Model and operating system) What version…

Hi nesyougle & Claire666, Thanks for sharing your experiences, I completely understand how frustrating this must be. We definitely want to help get this sorted out! Could you both try restarting your device? If the issue continues, could you please share your Game ID with us? This will help the team investigate further.…

Hi gnarmymen, Congrats on winning the Lunar New Year tournament 🎉🎊 That’s an amazing achievement, so I’m really sorry to hear that you didn’t receive your Party Boosters. If you can you get back to me with your Game ID, I'll see what I can do 😉 Hope to hear back from you soon 🤗

Hi DerekLu, I’m sorry to hear that you lost your coins after saving your progress 😞 Unfortunately, we can’t handle missing coin issues here in the community, but you can reach out to Player Support, and they’ll be able to assist you. To contact Player Support: Open the game and go to Settings (gear icon). Tap the "?" (Help…

Hi @christinewupp and fellow community members, First of all, thank you for sharing your honest feedback. We truly appreciate players like you who care about making this community the best it can be. I’d love to take a moment to address your concerns. I want to sincerely apologize for not being around as much lately. I’ve…

Thanks for letting me know and happy I could help 🤗