QueenB

Community Manager

Thanks for letting me know and happy I could help 🤗

Hi RobbieRobbi, welcome to the community😊 Sorry to hear you’re stuck on Level 1655 and frustrated with the extra moves. The number of extra moves you get can sometimes vary based on different factors, such as game testing or updates. Some players may start with only 5 extra moves, but if they keep trying, the game may…

Hi beaui 👋 I believe the blue candy stars you're referring to are called Sugar Stars. Sugar Stars are special stars you can earn by achieving an exceptionally high score in a level. If you double the score required for three stars, you'll be awarded Sugar Stars instead of regular stars. This means you've mastered the level…

Thanks for sharing your thoughts on this. I completely understand why having the anonymous flagging system would be helpful in situations like this. I’ll pass your feedback along to the team as well so we can review it and see if any adjustments can be made. Your input is always valued, and we truly appreciate you looking…

Hi HarshaXR and welcome to the Community 😊 Thanks for reaching out! That sounds really frustrating, and I’d love to help figure out what happened! Just to clarify: Before signing into your tablet, was your phone already connected to a King account, or were you playing without an account? Did you use the same King account…

Hi moemyint, I’m sorry to hear that you lost your streak.I know that can be really frustrating 😞 I hope you’re able to get back on track soon as it is not possible to restore the streak. That said, please remember to follow our House Rules when sharing feedback. We always welcome your thoughts, but let’s keep the…

Aah yes, thanks for the reminder and also @Peter_Tornaros for also flagging it ☺️ It has not been announced and easy to find! Thank you both 🙏

Hi Sabrinaesp, Welcome to the community! Sorry to hear that you're having trouble connecting to your account. Let's try a few steps to fix this: Check your internet connection – Try switching between WiFi and mobile data to see if that helps. Restart your device – A quick reboot can sometimes solve connection issues.…

Hey @lindalu_23 , welcome to the community! I see you’re having trouble purchasing extra lives and using your gold bars, could you share a bit more about what’s happening? Are you seeing an error message when trying to make a purchase? Are you playing on a mobile device (Android/iOS) or a computer? Have you checked if your…

Hey @jmg425, thanks for sharing your concerns! I’m sorry to hear you’re having trouble using your gold bars, boosters, and bonus lives. To help figure this out, can you share a little more info? What happens when you try to use your gold bars, do you see an error message or does nothing happen? Are you playing on mobile…