QueenMia

Community Manager

Hi @rockieroad09 and @fivefiveqt214! Please see my post here - It's all explained. We're having some issues and our Studio is releasing a fix so you guys can receive your Rewards as normal again. Please comment in here with the requested info so I can add your missing rewards. Thanks

Hi there @Gaynor! I'm sorry to hear you had issues again. From what I can see, the 12 GB you've purchased have been added to your balance and you now have a total of 17 GB in your game. So that went through. Or are you referring to another purchase maybe? In any case, we do not deal with purchases on the Community as there…

That's great news 🤗 Thanks for letting us know! In the meantime, you can join us in the fun area for a chance to win some Gold bars - Just check the links in my signature below! Happy Monday to you, have a sweet one 🍒

Congratulations top the winners and thank you to our amazing @Foley1362 for running such a cool contest :star: 

Hi everyone and warm welcome to the Community 🤗 We are very happy to have you here and we will take good care of you! Check our Hot Topics here to make sure you're not missing anything important (Psst... There are some Gold bars to be won 😉) Welcome again and remember to stay sweet 🍒

Wow, so much love, we love it :heart: Thank you for all the nice and touching words! You are amazing and you are such a great source of inspiration and motivation for us :star: Big thank you to you all! So nice to see you here again, @Joseph45 🤗 You've been missed!!

Hi everyone and thank you so much for all these great feedback! You can make sure that these have been passed to the Studio and we will do our best to take them in next time. We want to make the game as sweet as possible for you all and these will help us greatly! Creating the magic takes time and with millions of you…

Hi there @Gaynor :waving: That is an error that may sometimes appear, unfortunately, it's not necessarily due to our games. I would suggest you to reboot your network in this case. Just follow the steps below: From your device go to: Apps > Settings > Backup and reset. Tap Reset network settings. Tap Reset Settings. If…

Hi @wozziewoo, I have added the reward again so please make sure you're ready to receive it next time you open your game. Have a great week.

Ok, @wozziewoo, that's unfortunate. I'll fix that but it will have to be when I'm back to the office on Monday! Have a good weekend until then!