Xarly

Community Manager

Comments

  • Hi Louise, We cannot handle purchase questions at King Care. I advise you contact our Player Support team. Here is a contact form for you to get in touch. Cheers, Xarly
    in I want to add my cell phone as a payment option. Comment by Xarly August 2018
  • Hi kohler, We have a new blog post that explains the mechanics of Bubblegum Hill as an event. You can have a read here. I hope it has all the information you're looking for! Cheers, Xarly
    in Where did bubblegum hill go? Comment by Xarly August 2018
  • Hi Christina, That is indeed the standard behaviour of our games. In order for us to allow players to enjoy our games offline, boosters and power-ups are stored locally. That means that they are specific to the device where you're playing. If you reinstall from scratch you will have your lives and gold bars but not your…
    in Lost all my boosters and powerups Comment by Xarly July 2018
  • Hi redzaz71, Purchase issues cannot be disclosed publicly. Please follow what's mentioned in this article here and our Support Team will be happy to assist you and clarify the issue with you. Cheers, Xarly
    in My paypal account has been drastically overcharged on many occasions using this game. Comment by Xarly July 2018
  • Hi Gayle, I suggest you try the usual troubleshooting. It should fix issues like this. Here is an article that can walk you through the main steps. Cheers, Xarly
    in Candy crush soda only says loading with orange screen Comment by Xarly July 2018
  • Hi JYCJ, I'm afraid that this is working as intended. In order to allow players to play offline boosters are stored in each device separately. Like you mention though, lives and gold bars are indeed connected to the account and not to device. I'm sorry if I'm the bearer of not so great news but this behaviour is the…
    in Boosters Comment by Xarly July 2018
  • Hi Liliana, Can you send us a screenshot? If you are on the phone, you need to tilt it for the icon to appear so that you can send us an image of what's going on. With a better overview of the situation, we'll be happy to help you. Cheers, Xarly
    in Can't play next level Comment by Xarly July 2018
  • Hi Nathan, Thanks a lot for the report, this is of great value for us to send to the studio. We will keep an eye on it. In the meanwhile, for the troubles and the effort of helping us escalate this, I've compensated you in the game. Cheers, Xarly
    in Bubblegum Hill rewards Comment by Xarly July 2018
  • Hi JayD, Thanks for your feedback, although I encourage you to stay respectful, as this is a community that gets the visit of many kids and we always need to make sure we're sending the right message to them. This is a technical limitation that the game currently have, believe it or not. This is affecting all of our…
    in Spare lives disappeared “mysteriously” yet AGAIN. Stop this nonsense! Comment by Xarly July 2018
  • Hi Meriem, Again, I'm afraid we can only help you out in English. I suggest you check that your phone is functioning as expected and that is up to date. The last of the tests is to play any other game and see if they work. If they do then come back to us and we can look into it. However, if they don't, it means that the…
    in Retour à la page d'accueil Comment by Xarly July 2018
Avatar