Xarly

Community Manager

Comments

  • Hi Terri Tew Taylor, This is usually happening because your avatar is stuck at a previous level. If you have to scroll all the way back to 1266 as well, it's usually because of this. You need to go back to that level and that will unstuck your avatar and will fix the issues with rewards. Let me know if that worked well for…
    in I have gone thru levels 1253, 1255, 1261 and 1266 and didnt recieve power ups after any or the gift Comment by Xarly July 2018
  • Hi Candy! We'll be happy to help you on this one (and I'm sorry this is happening to you!). Can you please send us a screenshot here of how it looks? This can help us take it to the studio and help you with it. Cheers! Xarly
    in Can't claim rewards. Comment by Xarly July 2018
  • Hi Lane Buck, If you're having issues restoring your level I recommend you to follow the steps detailed in this article. If nothing solves it, there is a contact form at the end that will show you who to reach for this. Cheers! Xarly
    in My Samsung tablet crashed and I cannot log back in. I now have a new tablet and King restored my ot Comment by Xarly July 2018
  • Hi Georgia, Check out this article and follow the steps there in order to get your level restored. Cheers! Xarly
    in Restore levels Comment by Xarly July 2018
  • Hi Judy, That's very good feedback, thanks for the heads-up! I will pass it on to the studio because, as you mention, it is one of the hardest levels out there. It is doable without boosters though (like all of our levels) and some of our players are passing it but I agree with you that it is indeed one of the toughest…
    in Why is Level 2366 not labeled as hard or as superhard? Comment by Xarly July 2018
  • Hi Frederic, Although this is a very hard level, some of our top players are capable of passing it and I'm sure you'll eventually be one as well! We will pass the feedback on to the studio but at the same time you need to understand that, like I said, some of our players are able of passing it. It just takes time and a bit…
    in Level 2425, really not enough move Comment by Xarly July 2018
  • Hi Georga, You need to understand that there's also other human beings behind the game. Although we always try our best to get back to you as soon as possible, our games are played by millions of people every day, so please be patient with future questions. Cheers, Xarly
    in Why is it taking more than 3 hours to answer my question. Comment by Xarly July 2018
  • Hi Simon! When looking into this account specifically that you're talking from inside our system I don't see any issues or connections to other accounts. I just want to make sure: have you deinstalled and reinstalled our app? Maybe the information of the other facebook account is living somewhere in your mobile and…
    in Linked accounts Comment by Xarly July 2018
  • Hi Claudia, Currently the option of deactivating the tip is not possible. But this is feedback we can send to the team, so if you want, I'll be happy to send it their way. Thanks for coming and asking out loud! Cheers, Xarly
    in Play tips Comment by Xarly July 2018
  • Hi Georga, We let (and want!) our players to beat our levels! That sounds like you are having issues with connection or with the app itself. You need to make sure you have a decent connection and that your app is working well. If it keeps happening just come back and let us know, we can guide you on how to improve the…
    in Why do you not let a player win a level. Why do you spit them out just before the make the winning m Comment by Xarly July 2018
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