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Boosters lost in Pyramid Solitaire Saga

Frank_Raccioppi
Frank_Raccioppi Posts: 1

Level 1
in Support

My boosters disappeared a few days ago and tried to contact support through the game with no satisfaction as the contact function does not work. I am very unhappy with these disappearances as it looks like you folks are trying to cheat the players. Most of these we won as awards by passing levels, some were purchased. This happened to me with Candy Crush and I stopped playing it. Please see that my boosters are returned to me or I will stop playing this game as well as never play another King game EVER!

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Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Oh no! Sorry to hear this.

    I have credited 150 Gold Bars to your game so you can re-buy some of your lost Boosters.

    Have a Pharaonic day!

  • Mimiy8
    Mimiy8 Posts: 1

    Level 1

    I have this same problem, all my boosters keep disappearing and I cant, get my extra lives people send, you tell technical they send you here  this is bs!

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    I have this same problem, all my boosters keep disappearing and I cant, get my extra lives people send, you tell technical they send you here  this is bs!

    I sent you a message and compensation! :-)
  • Helenlh
    Helenlh Posts: 4

    Level 1
    Have lost all my boosters since I had to uninstall/reinstall the game. Am on level 862. Thank you.
  • lambchop
    lambchop Posts: 3

    Level 1
    I had purchased and won 4 boosters that remove all obstacles, I have over 100 of each of the other two boosters, I had 27 jokers, 26 wands and 16 extra 5 cards I went to play the other day and all of my boosts disappeared. I had to purchase gold to get these and now they are gone and have been trying to someone to restore what I have lost in Pyramid Solitare 
  • QueenB
    QueenB Posts: 15,430
    @Helenlh, why did you reinstall the game app? Once the game gets deleted, you will lose your boosters and lives as these do not get backed up like game progress and Gold bars do.

    What happened and did you lose any items that has been purchased? 
  • QueenB
    QueenB Posts: 15,430
    @lambchop, do you mind providing me your User ID so we can locate your game records? 
  • lambchop
    lambchop Posts: 3

    Level 1
    edited August 2019
    Queen B where will I find the user ID on the windows app?
  • Beltaloth
    Beltaloth Posts: 1

    Level 1
    Queen B,

    I had the same problem on the Windows app.  User name is Beltaloth.  This is the second or third time this has happened to me and I really don't want to have to build up boosters again.
  • lambchop
    lambchop Posts: 3

    Level 1
    So i guess the windows app is ripping people off. I mean I spent money and the gold to get the booster I had and to have them all disappear i will no longer bother playing the game

Hey! Would you like to give us your opinion?

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