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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
It’s working! I can send lives! Thank you!!!
A screenshot of what exactly! Thanks for acknowledging the problem
Well, well! IT'S FINALLY WORKING! I checked for an update a little while ago today and it didn't pop-up. I'm like, you know, let's check again because Lola is so sure this time. It worked!
I hope it stays that way. Finally, it worked! Thank you!
Yes I’m sure
Hello @Mortanious !
It's definitively no false hope- our Studio team confirmed yesterday that this is fixed and it is working for most players.
Can you please confirm that you've updated the game, closed and opened it again?
It's not working for me at all! There is no good news. Please, don't give us false hope.
Hello there!!
I'm so happy to hear that the game is working for some of you! 😍
Of course I'll ask about the "new issues".
@debfay55 and @arvma51 , you two seem to have the same problem: could you please send me a screenshot? Here you see how to take a screenshot and here how to send it to us.
@yass78 , @adestazio and @CML999 , can you please make sure you've got the latest update:
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
-On Facebook/King.com, you only need to close and reopen your browser and restart the game
Thanks a lot and I hope you can play again very soon!!
Since the game started working again, I have passed 3 levels and not received any gold bars in my bank! Please look into this problem
Hi Lola_Pop I was very excited when
you announced that this bug was fixed. I updated to the latest version (see attached) but it is still not working!!! help please!!!
Woohoo!!!
Go to the app store, but don't open the app.
click on one of the pictures and it will give you an update button.
Click on update and viola.
I’m not sure how to update it. It’s not showing in my App Store that it needs an update.
It’s not working!
I have the latest version....
Working again! Thx a lot 😊
It’s not working ok! The pigbank is not filling up! And I had reached level 2070 but after reload I was sent back to 2026. So the support team must do better!
I have updated the game, and it works now. How nice to be able to play this game again that I love so much. Thanks, I'm really happy
Hello, I’m having the same problem, I have also reinstalled the app and it’s still doing the same. Not connecting. My user ID 8628159837
Pour aller plus loin dans les investigations, je vous envoie mon ID
The WiFi icon (bottom right) keeps searching.I am not getting the check mark which lets me know that game is now synced.
I don’t want to delete the game because I will lose all my boosters. Find a solution Please
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They care so much! How can we be so insensitive? 😂
I’m glad I am not the only one! I’m on level 2033 and it’s like I’m playing alone. I can’t send lives. Hope they get it fixed!
Pleased to know I’m not the only one. I’m on level 2045 and so frustrated as no bonus rounds or Paths. It’s getting boring. Support please sort this out!
Hello @Baba_Booey !
Welcome to our Community and please accept my apologies for the delayed answer!
Can you please tell me more about the issue? Do you get any error message when you try to connect to Facebook? Are you getting connected to the wrong Facebook account?
Mine is doing exactly the same on my iPad and iPhone, and has been for the last few days
Same problem......
Hello,
I have exactly the same issue on my iPhone X up to date.
I've uninstalled and reinstalled the game and signed in with my Facebook account, and went back to level 2026 (I was at level 2037). I guess it was the last time the sync went OK.
The game synced right. I won level 2026 and went to level 2027, and now the game won't sync again, the icon at the bottom right is spinning forever again...
So my guess is that there is a bug when the game gets at level 2027 and above...
It's seems to be the consensus all around. We're all above 2027.
I updated the game today, as they just released an update. I'm like maybe they fixed it and that's why they're silent. Nope. Just a horrible support "team".
Im on 2075. Updated the game today..Nothing happens....
I'm sorry, I keep replying to everyone as I'm sure you're all getting notified, but I'm hoping it would spam the devs also and they would ****ing look at this stupid page they've created especially for players to post their problems.
Hello everybody!
I'm very sorry, I missed this thread! Please accept my apologies. 🙏
I've just asked the Studio team about this issue. Meanwhile, I'd ask you to please follow these troubleshooting steps which may help you out.
If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android device, use these steps instead.
Thanks for your patience!!
Hello again, @yass78 @jtizzy @CML999 @Shadow_SHD @wdav4966 @NoodZakelijk @nyntje13 @Mortanious @AmberJ , @logan59 , @ISIK !!!
Our developers have asked me for your player IDs in order to investigate the issue.
So, could you please send me your player ID (you can find them here). It will be very helpful for the investigation!!
Thanks a lot for your help 🤗
Hello @Baba_Booey and @barnsley !!!
No point, they sent me their response and I refused to reinstall the game as I am fed up with losing everything when I do. I have just about given up. Thank you.
Hi, mine is 1073447204.
Thanks
1114254331
Mine is doing the same thing. Has been for a couple of weeks.
User ID is 1049154625
Thank you
My game wont sync has lost my levels that I have completed can u please help
User ID 1120598655
THANKS
I’m having exactly the same problem and have been for a couple of weeks. It won’t connect and sync. I’ve lost loads of progress as well as boosters.
my user Id is 1204552869
thanks
karen
Hello, Recently, the game has been crashing several times after logging in. This morning, I noticed that all of my HELPFUL HINTS, BONUS JOKER, SCEPTER OF POWER, and EXTRA CARDS I collected are gone. Please check and restore the bonuses. Best regards and waiting for the error to be fixed
Why cant I acces my profile? I was so much further before I purchased a new phone
my game randomly quit in the middle of playing last night. When I restarted all my boosters have disappeared!! How can I fix this?
This game will not load?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
