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Lost boosters

cyndy25
cyndy25 Posts: 2

Level 1
in Support

I was playing and had 17 jokers and 23 scepter. The next time I played they were all gone. How can I get them back?

Answers

  • stan1981
    stan1981 Posts: 3,418

    Did u just uninstall? Or change device? If yes, the boosters is not stored on account id n thus will be lost ...

  • cyndy25
    cyndy25 Posts: 2

    Level 1

    No I did none of those things. One day I was playing they were all there. I came back the next day to play and they were all gone.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    https://community.king.com/en/pyramid-solitaire-saga/discussion/294503/lost-boosters

    We warmly welcome you to the Friendly King Community's Candy Pyramid Solitaire Saga forum.

    In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

    Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

    Also Please check HERE.

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