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lilikoikisses
lilikoikisses Posts: 1,046
edited August 2020 in Support

Hi!

i finally decided to jump into pyramid solitaire and I’m wondering how I sign into my profile? It just has me listed as player, and I want to make sure that it saves my progress, and I want to collect those badges when I can!

EDIT: I figured it out! 🙃

Best Answers

Answers

  • lilikoikisses
    lilikoikisses Posts: 1,046
    Answer ✓

    Do I have to link it to my Facebook account?

  • teresawallace44
    teresawallace44 Posts: 4,436
    edited August 2020 Answer ✓

    Hi @lilikoikisses

    You can either log into Facebook or sign in using your King account. Both of these will save your progress. You will find where to login here...

    I hope this helps. 🤗

    Stay safe. 💕💫

    Teresa 🦋🌺🦋

  • lilikoikisses
    lilikoikisses Posts: 1,046

    I found it! Thank you! @teresawallace44

  • You are very welcome @lilikoikisses 🤗

    Teresa 🦋🌺🦋

  • Shell-3
    Shell-3 Posts: 4

    Level 1

    I know how and where to log in but I can't says connection error try again later. I have checked my connection and strong. They emailed a response and I tried it all doesn't work. My last chance is to uninstall and reinstall the game. But if I do I loose all my bonuses I earned. This happened to me with all the king games I play. I did the unistall and reinstall on them and it fixed it but I lost stuff. All this happened after update and yes I am updated at Google play. Help!!!!!

  • lilikoikisses
    lilikoikisses Posts: 1,046

    I’m sorry @ Shell-3!

    I totally understand your frustration! I personally play on my iPhone, so I don’t know if that is a problem with google play in particular. Since it’s happened with all your King games, I would reach out to their tech support to see if the can help you. I hope that if you do have to reinstall you get to keep your bonuses!

    @teresawallace44 do you have any advice on this?

  • Hello @Shell-3

    Welcome to the King community. 🤗

    Have you tried just login out of your game then login back in? What type of device are you using? PC, mobile like iPhone or iPad or another device. If you’re on mobile maybe you could power off the device then power back on (reset). Make sure you clear your cookies and cache on your device. 👍

    Let me know if you get it fixed. 🤗

    Heres a link to help you explore the King community...

    I hope this helps. 💕

    Thanks for the tag @lilikoikisses 💕💫

    Teresa 🦋🌺🦋

  • Diamond_Lim
    Diamond_Lim Posts: 167,800
    Answer ✓

    Congratulations! You have earned these 3 badges! Well done! (Very sorry for my late reply!) 😁

    Enjoy your happy playing and have a nice day! 😊

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