Game won't open.

Jansy26

Hi aijaziqbal, I posted 2 ! Second was because I lost the first one after clearing my cache.

The one from yesterday is not from me ,it has another name!

Anyway I try everything and didn’t get the rest of my levels back ,all the boosters are also gone. I’m giving up.

thanks for your support.

Freddy_

@Jansy26 Hi, do not worry regarding your posts .You can only get your levels back from customer support and this will take a few days for them to get back to you. Please try contacting them through your game settings and help center and they will restore your levels.. Unfortunately you cannot get your boosters back as they are stored on the device itself

Thank you

wykoon

Hi there @karenlj62 and good day to you.

Understood that the game won't opened in your two devices and we have Mr Freddy and Ms Nix playing the game via iPhone and there is no issue. I hope that you have checked your app and iOS is up to date. Hopefully, you are able to open your game after this. Please also remember to restart your device after update.

With regards of you starting the game from level 1 in different device, it could mean that you haven't been saving the game. If this is correct, please refer below on how to save your game:-

Saving your progress is easy! Just link your game to your King profile or Facebook profile.

If you do not, your progress will only be saved in the device you are playing on. This means if you delete and reinstall the game, or play on a new/second device, your progress will be reset to the first level again.

To make sure your progress is kept safe, plus accessible from new devices or if you reinstall, you must first save it to a King profile or link it to your Facebook profile.

By connecting to either of these platforms you'll be able to:

• Save your game: You’ll be able to easily synchronize your progress and Gold Bar balance from your King.com website or Facebook web game to your mobile device and vice versa. This ensures that your progress will not be lost should you switch devices and allows you to seamlessly switch between your desktop, mobile, and tablet carrying on from the last played level. However, as boosters are saved locally on the device to allow you to use them while playing offline, they won't transfer.  
• Get help from friends: The more the merrier! In the Kingdom and Facebook, you can keep up to date with the progress of friends or other King players (score and level) and compete against them to make sure you’re top of the score list. Friends and players within the Kingdom can also give you more lives and help you to unlock new episodes.

A King profile is secure and doesn't share any information between you and other players, except for the avatar and name you choose. It's the perfect option if you want to keep your social media and gaming separate. Just go to the orange King icon in the Settings menu. Save your email address, password and choose an avatar, and you're good to go!

Otherwise, use the blue Facebook connect button and link your game to the Facebook profile currently active on your device.

Please let us know if any of the above helps and if you need help with other issues.

Thank you 😃