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Can't load the game on Facebook or connect it to my account- under Investigation!

Lola_PopLola_Pop Posts: 10,138 Community Manager
edited November 2021 in Support

Hello Adventurers!

There is an issue with the game on Facebook at the moment. The game:

  • is not loading on Facebook (PC)
  • cannot connect to Facebook (mobile)

The team is investigating this, and we're sure they'll find a solution soon. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, please head over HERE to learn more about what they are and how to get one  😊

Thanks for your understanding!

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Comments

  • mellie612mellie612 Posts: 1 Newbie

    Hi I followed the instructions for re install and a error keeps popping up when trying to sign in with FB my other two King games are fine

  • Hey! Would you like to give us your opinion?

  • Maharani1024Maharani1024 Posts: 2 Newbie

    I was at level 2347 now it is back at level 1 wt

  • teresita32teresita32 Posts: 1 Newbie

    Hola buenas a todos consulta cuando se arreglara el problema con el perfil de Facebook?

    Muchas gracias y estaré pendiente a la respuesta

  • Diamond LimDiamond Lim Posts: 64,318 Diamond Diaries Moderator

    Hello there! @Maharani1024 and @mellie612 👋

    Welcome to Sweet King Community! 👑

    The team is investigating this, and they are sure they'll find a solution soon. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, please head over HERE to learn more about what they are and how to get one 😊

    Thanks for your understanding!

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🦃 A Thanksgiving Hub Contest! 🦃) and here (💛🧡 King Community Quiz 🧡💛) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    💫From King with love Learn more about our sweet initiatives

    📰 Community Newsletter- November Edition HERE

    Member of the Month- October 2021: Racoon7 HERE

    🍫 Badge of the Month - November HERE 🍫

    3️⃣👑 Let's celebrate our King Community Third Anniversary - Get Badge HERE! 👑3️⃣

    👑 Join our Kingdom and get this royal badge HERE!

    🔔 Let's hear you out HERE!🔊

    What is your favorite King game? HERE

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    🎵 King Community Playlist HERE 🎵

    👧🧑 Let's break the ice HERE 🍧🍦

    Have a nice and safety day! ❤️😄

  • SpinnifixSpinnifix Posts: 21,889 Sweet Legend

    Hola y bienvenido

    Estás aquí en la zona de juegos y tengo que pedirte que lo hagas en inglés. Porque este idioma solo es el preferido. Te daré 3 traductores.

    https://www.translator.eu/english/


    https://www.babelfish.de/


    https://www.bing.com/translator/


    Todavía existe el área de español y puede hablar en su idioma allí.

    ¡Espero que te ayude! Mucha suerte


    Gracias a Lim por marcar.

  • roxibelmederoroxibelmedero Posts: 2 Newbie

    Urgente… Cómo puedo solucionar esto? De qué mi cuenta tenía un alto nivel de progreso en el juego de Pyramid Solitatruo y desapareció totalmente, mandándome al nivel 1 de nuevo 😡🤬🥵y no hay forma de que me aparezca por Facebook donde se guardaba

    gracias!

    Roxibel Medero

  • Diamond LimDiamond Lim Posts: 64,318 Diamond Diaries Moderator

    Hello! @roxibelmedero 👋

    Welcome to Sweet King Community! 👑

    Opps! Sorry for your reply because we can only use English on this area around King Community.

    But you can join and ask here with using Spanish Language on Spanish Corner. Thanks! 😊

    Have a nice day! 😊

    🇪🇸 Spanish 🇪🇸 👇

    ¡Hola! 👋


    ¡Bienvenido a Sweet King Community! 👑


    ¡Opps! Perdón por tu respuesta porque solo podemos usar inglés en esta área alrededor de la comunidad King


    Pero puedes unirte y preguntar aquí usando Spanish Language en Spanish Corner. ¡Gracias! 😊


    ¡Que tenga un lindo día! 😊


    De todos modos, etiquetaré a @hechicerilla (@Spinnifix), embajadora hispana que puede ayudar a los jugadores de Spanish Corner. 😉

  • hechicerillahechicerilla Posts: 10,280 Ambassador

    Hello 👋

    Welcome to the sweet King Community.

    As they have already explained to you, we only use English in the Community. You can use a translator to post in English and participate in the Community.

    We have the 👉Hispanic Corner where we speak in Spanish, I will be delighted to receive you there.

    Please read 👉 HERE to understand the problem in your game.

    We will be here for anything you need.

    Thank you and keep enjoying.

    Hola 👋

    Bienvenida a la dulce Comunidad King.

    Como ya te han explicado, sólo usamos el inglés en la Comunidad. Puedes usar un traductor para publicar en inglés y participar en la Comunidad.

    Tenemos el 👉Rincón Hispano donde hablamos en castellano, estaré encantada de recibirte allí.

    Por favor lee 👉 AQUÍ para entender el problema en tu juego.

    Estaremos aquí para cualquier cosa que necesites.

    Gracias y sigue disfrutando


  • Diamond LimDiamond Lim Posts: 64,318 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Which King's game have you playing? Do you have playing Pyramid Solitaire Saga? 😊

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    Have a nice and safety day! ❤️😊

  • evandzievandzi Posts: 3 Newbie
    edited December 2021

    Edited by CM: 🤔 Oops! Please repost in English so everyone can understand

  • Diamond LimDiamond Lim Posts: 64,318 Diamond Diaries Moderator

    Hello! @evandzi 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this support that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

    You can also read the House Rules here!

    The team is investigating this, and they are sure they'll find a solution soon. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, please head over HERE to learn more about what they are and how to get one 😊

    Thanks for your understanding!

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🍪 Art Challenge : Bake, decorate and post) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    💫From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    👨‍⚕️ Badge of the Month - December 2021 HERE 👨‍🔬

    ⛄ Art Challenge : Do you want to build a snowman? - Get Badge HERE! ⛄

    👑 Join our Kingdom and get this royal badge HERE!

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! ❤️😄

  • roxibelmederoroxibelmedero Posts: 2 Newbie

    Necesito reportar este problema Urgente… Cómo puedo solucionar esto? De qué mi cuenta tenía un alto nivel de progreso en el juego de Pyramid Solitatruo y desapareció totalmente, mandándome al nivel 1 de nuevo 😡🤬🥵y no hay forma de que me aparezca por Facebook donde se guardaba 

    gracias! 

    Roxibel Medero

  • Diamond LimDiamond Lim Posts: 64,318 Diamond Diaries Moderator

    Hello! @roxibelmedero 👋

    Welcome to Sweet King Community! 👑

    Opps! Sorry for your reply because we can only use English on this area around King Community.

    But you can join and ask here with using Spanish Language on Spanish Corner. Thanks! 😊

    Have a nice day! 😊

    🇪🇸 Spanish 🇪🇸 👇

    ¡Hola! 👋


    ¡Bienvenido a Sweet King Community! 👑


    ¡Opps! Perdón por tu respuesta porque solo podemos usar inglés en esta área alrededor de la comunidad King


    Pero puedes unirte y preguntar aquí usando Spanish Language en Spanish Corner. ¡Gracias! 😊


    ¡Que tenga un lindo día! 😊


    De todos modos, etiquetaré a @hechicerilla (@Spinnifix), embajadora hispana que puede ayudar a los jugadores de Spanish Corner. 😉

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