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šŸ›  Experiencing issues with the game? Check here before posting!

Lola_Pop
Lola_Pop Posts: 12,036
edited July 31 in Support

The most common questions in Community are:


Got a new device?

Learn how to sync your progressĀ HEREĀ !

I have lost my progress or all played levels?Ā 

If you suddenly are back to level 1 or the game has been lost,Ā checkĀ HEREĀ how to get your progress restored. Visit also our Help Center forĀ more articles on the game progress HERE.

Something went wrong or I didn't get my purchase?Ā 

CheckĀ this Community pageĀ HEREĀ to get help on a refund or get a purchase corrected.Ā More help related to purchases and Gold Bars can be found in our Help CenterĀ HERE.


How to find my Game ID? Simple! ClickĀ HERE

This will come in handy if you need support and if you have participated and won any community contest in order to collect your rewards!


šŸ› Ā Pyramid Solitaire Saga Bugs that have been reported to the Studio:

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Other Hot Pyramid Solitaire Saga-related topics!

Pyramid Solitaire Saga no longer playable on Facebook or Windows 10

I'm playing a Blue Card level but it finishes before I can collect all blue cards


šŸ› Ā General Technical & Connection Issues!

The game not working on mobile

šŸ‘‰Ā View More on technical issues (mobile)

The game not working on PC

šŸ‘‰Ā View More on technical issues (PC)


New Levels / Level Help

šŸ‘‰Ā View More on new levels/level help


King and Facebook Profiles

šŸ‘‰Ā View More about your profile

Check also ourĀ Help CenterĀ for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please ask a question underĀ Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.


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