HELP...... I LOST MY GAME

vicki_o

Hello... I was having issues with my game freezing after making purchaded. I rec'd an email from Customer Support, suggesting I log out and sign back in...

I did so, but it wouldn't acknowledge my password, so I had to reset it. Now, when I log/sign in to the game, it started me back at level 1. I was at level 791. I have now lost all my community gifted hearts as well as all my boosters! 🥺

This sucks!!

Diamond_Lim

Tagging @DieOmimi again.

DieOmimi

Thanks @Diamond_Lim

@vicki_o you asked the same question in support and I answered you (here). It's not the same headline you used, but the content of your question is the same problem.

I will close this double discussion.

Please go to your first post and specify there and answer my questions.

Thank you very much.