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⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Not had a problem for years with the same phone, but recently it's repeatedly lost jokers etc,
Answers
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Hi @Jefffers , lets just do a reset on your phone. Please log out of your game, turn off your phone. then in a bit turn your phone back in and log back into your game. 💕
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Tried this already, problem still persists.
Strangely the phone always remembers were I am up to in levels, but the rewards (jokers, extra cards etc) periodically vanish.
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Thanks for responding back. That is weird that it is just rewards. I am going to as our wonderful @DieOmimi if she has had that every happen to here. Lets see what she says 💕
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Hi @Jefffers welcome to Pyramid Solitaire Saga.
I'm sorry to hear that you lost your boosters.
It actually happened to me last December on a regular basis that my boosters disappeared. It always happened when I was logged out of the game. At that time I reported the problem and it was fixed (I think in January 2023). Since then it hasn't happened to me as long as I didn't have to reinstall the game.
Can you please tell me your device spec (iOS or Android) and the version (Android 11.0 for example). Then we can find out if your device is still supported.
Also, please check your device to see how much free memory you have. You need at least 2 GB of free memory. Too little memory sometimes causes the app to stop loading or there is no (or not enough) space to save boosters. Unfortunately, the game is very sensitive about free memory (I unfortunately found this out last week when I saw my jokers on an older device but couldn't use them).
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This exactly happens to me. Several times I've lost all my boosters
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Same here, king won't help just asking for screenshots. Not possible if everthing is gone.
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