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Not had a problem for years with the same phone, but recently it's repeatedly lost jokers etc,

Jefffers
Jefffers Posts: 2

Level 1
in Support

Not had a problem for years using the same phone, but recently the game has repeatedly lost jokers etc. It even tried to start me on level 1!

Any body know why?

Had there been a recent update?

Answers

  • johamilton
    johamilton Posts: 26,805

    Hi @Jefffers , lets just do a reset on your phone. Please log out of your game, turn off your phone. then in a bit turn your phone back in and log back into your game. 💕

  • Jefffers
    Jefffers Posts: 2

    Level 1

    Tried this already, problem still persists.

    Strangely the phone always remembers were I am up to in levels, but the rewards (jokers, extra cards etc) periodically vanish.

  • johamilton
    johamilton Posts: 26,805
    https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2629700#Comment_2629700

    Thanks for responding back. That is weird that it is just rewards. I am going to as our wonderful @DieOmimi if she has had that every happen to here. Lets see what she says 💕

  • DieOmimi
    DieOmimi Posts: 41,697

    Hi @Jefffers welcome to Pyramid Solitaire Saga.

    I'm sorry to hear that you lost your boosters.

    It actually happened to me last December on a regular basis that my boosters disappeared. It always happened when I was logged out of the game. At that time I reported the problem and it was fixed (I think in January 2023). Since then it hasn't happened to me as long as I didn't have to reinstall the game.

    Can you please tell me your device spec (iOS or Android) and the version (Android 11.0 for example). Then we can find out if your device is still supported. 

    Also, please check your device to see how much free memory you have. You need at least 2 GB of free memory. Too little memory sometimes causes the app to stop loading or there is no (or not enough) space to save boosters. Unfortunately, the game is very sensitive about free memory (I unfortunately found this out last week when I saw my jokers on an older device but couldn't use them). 

  • ajphips
    ajphips Posts: 1

    Level 1
    https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/2629700#Comment_2629700

    This exactly happens to me. Several times I've lost all my boosters

  • Blackbottle
    Blackbottle Posts: 1

    Level 1

    Same here, king won't help just asking for screenshots. Not possible if everthing is gone.

Hey! Would you like to give us your opinion?

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