Lost friend list

milica03s

hi, I logged in usin facebook acc to the game and I lost all people who I colud send lives to and receive lives from. How can I get them back?
Thanks in advance

johamilton

https://community.king.com/en/pyramid-solitaire-saga/discussion/474887/lost-friend-list

Hi, there is a problem with facbook regarding Lives. It is being looked into 🤗

 Under Investigation: I can't send or receive Lives from Facebook because my inbox is empty

MFOXYLADY227

i also lost my friend list. How long till the problem is solved

johamilton

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3192360#Comment_3192360

I have not gotten any news as of yet. Please have patience until Facebook can get it resolved🤗

milsan

Perdi mis contactos y sus avances, que debo hacer?

milsan

Mi nivel es el 7802 no el 1

johamilton

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3200029#Comment_3200029

Hi and welcome to the Pyramid community. You need to do a soft reset on your phone. Log out of your app (Do Not Delete the App) turn your phone off and in about 10 seconds turn your phone back on. Log into your game with your password and your email. If the game is still on Level 1, play that level and then do the soft reset again. It should then be on the correct level.

If not, please use this link 👉️Contact Us and they will help you out.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

🤗