The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Lost friend list
Answers
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Hi, there is a problem with facbook regarding Lives. It is being looked into 🤗
Under Investigation: I can't send or receive Lives from Facebook because my inbox is empty
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i also lost my friend list. How long till the problem is solved
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I have not gotten any news as of yet. Please have patience until Facebook can get it resolved🤗
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Perdi mis contactos y sus avances, que debo hacer?
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Mi nivel es el 7802 no el 1
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Hi and welcome to the Pyramid community. You need to do a soft reset on your phone. Log out of your app (Do Not Delete the App) turn your phone off and in about 10 seconds turn your phone back on. Log into your game with your password and your email. If the game is still on Level 1, play that level and then do the soft reset again. It should then be on the correct level.
If not, please use this link 👉️Contact Us and they will help you out.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
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