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No Internet Connection
King_admin
Posts: 3,722 
in Support
Comments
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Hi @kathy3220
Welcome to the wonderful King community. 💕🤗
Sorry that you’re still having loading issues. Please make sure your game is up to date (updated). Also you can clear your cookies and cache and then restart you device by turning off and back on.👍
If that doesn’t fix your problem then contact customer support at the bottom of this page. ⬇️⬇️
Hit “Contact Us” and a chat box will come up then answer the questions. They will help you with your problem. Here’s a pic of where you will find the link. ⬇️⬇️
Let us know if you get the connection problem fixed or not. 👍
You can also take a few minutes and explore this wonderful community. Start ⏩ HERE ⏪ and read about the moderators and the community rules and more. 🤔
Thanks for playing Pyramid Solitaire. 💕
Teresa 🦋🌺🦋
PS - I will also put you on a tagging list so you can be notified of contests where you can win gold bars for your game also notify you of fun and interesting discussions here in the community. 👍🤗💕
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First of all my apps are always up to date. Well I did everything that was mentioned to do on this site and just googling answer. And the only thing that worked was deleting app off of IPad. After I reinstalled it, just like everyone else stated I lost all my extra wild cards, scepters, etc. Not very happy about losing them.
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Hello! @Chule 👋
Welcome to Sweet King Community! 👑
Opps! Sorry for your reply because we can only use English on this area around King Community.
But you can join and ask here with using Spanish Language on Spanish Corner. Thanks! 😊
Have a nice day! 😊
🇪🇸 Spanish 🇪🇸 👇
¡Hola! @Chule 👋
¡Bienvenido a Sweet King Community! 👑
¡Opps! Perdón por tu respuesta porque solo podemos usar inglés en esta área alrededor de la comunidad King
Pero puedes unirte y preguntar aquí usando Spanish Language en Spanish Corner. ¡Gracias! 😊
¡Que tenga un lindo día! 😊
De todos modos, etiquetaré a @hechicerilla, embajadora hispana que puede ayudar a los jugadores de Spanish Corner. 😉
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Hello 👋 Welcome to the sweet King Community.
As @Diamond Lim has informed you (thanks for that 🤗), we only use English here. You can use a translator to post in English and participate in the Community. You can also visit the Rincón Hispano, where I will be happy to assist you in Spanish.
To solve this connection problem there is no general answer. A solution worked for each player. Reinstalling the game is never a solution.
The first thing to do is check that both the game and the browser are up to date. These steps in this order will help: - close session
- clear cache
- reboot the device
- log in.
Some players solved the problem by turning off the device's internet connection for a couple of minutes with the game open. I mean turning off the connections on the device, not turning off the router.
Please notify us again if the problem persists.
Thank you and keep enjoying
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To everyone who has a internet connection issue. Please be patient as the studio is working on the problem. When one thing is fixed another problem arises and it takes a while to find and fix each bug. We do understand that some of you have waited a long time for a fix and we are so sorry for your wait. I have found that some of my devices is to old and doesn’t support some of the games anymore which mean a newer device is needed to play certain games and elements in the game. It can also close the app completely if the devices is to old. If your device is over 5 years old it may not support the game properly. ⏪👍
Thank you for understanding and waiting for a fix💕🤗
Thanks for the help @Lola_Pop @Diamond Lim and @hechicerilla. It was much needed. 💕💕
Teresa 🦋🌺🦋
