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My pyramid solitaire saga app keeps crashing!

2

Answers

  • Lady_Choo
    Lady_Choo Posts: 25,912

    I don't think there is :( I added it to Xarly's list with a thought about seeing if it could be account related :)

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  • Xarly
    Xarly Posts: 2,509

    Hi guys!

    (The atmosphere here is way better than in the moon!)

    There is one way to access the kingdom, and maybe that can help. Here is a link to it: https://king.com/game/pyramid

    Maybe this helps with Chicken Slayer's idea!

    I'll keep an eye on this (I have to be honest though: mainly because of Mr Fancypants' good jokes!).

    Cheers,

    Xarly

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  • Mrfancypants
    Mrfancypants Posts: 11

    Level 1

    Hi Xarly! I clicked on the link and it asks me to install the game. I click install and it takes me to the App Store. I click open, and it takes me to the app that crashes while on the orange screen. I was really far along in the game and had a ton of items saved up. :(  I truly appreciate the help you all have given me so far. Is there anything else I can do that will save all the progress and items I have earned? 

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  • Xarly
    Xarly Posts: 2,509

    Hey Mrfancypants,

    No worries, that's what we're here for, to help!

    One thing that we can also try is fully reseting your account and put you back in the same level, with the same amount of gold bars plus some more as a compensation.

    This would imply that all the previous levels will all have 2 stars (although you can always go back and replay the levels).

    Let me know if you're fine testing this option and if you are I'll go ahead and do this for you!

    Cheers,

    Xarly

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  • Mrfancypants
    Mrfancypants Posts: 11

    Level 1

    At this point I’ll try anything. Thank you. 

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  • Xarly
    Xarly Posts: 2,509

    Okay, I just reseted your level back. You should still be in the same level but the game has been reset.

    This is a very unusual issue that I've never seen before so let's hope this helps fix it!

    Cheers,

    Xarly

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  • Mrfancypants
    Mrfancypants Posts: 11

    Level 1

    It is still crashing. Should I delete the app? 

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  • Xarly
    Xarly Posts: 2,509

    Oh, that's unfortunate. Yes, I recommend you deinstall, restart the iPhone and then install the game again to see if it helps.

    Cheers,

    Xarly

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  • Mrfancypants
    Mrfancypants Posts: 11

    Level 1

    Hi Xarly! That worked! And I didn’t lose any levels! However, I lost all my boosters that I had been saving up for over 900 levels. :( I had over 30 free move cards and over 20 of the “breaker” boosters (the one that looks like a gold staff) can I get any help with any of that? 

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  • Lady_Choo
    Lady_Choo Posts: 25,912

    You uninstalled it on the new phone and it worked. And I just realised that I didn't give you the troubleshooting link that would advise you do just that, and I even wrote a pretty new post about doing that during all these postings haha. So proof that deleting the app, even on a new phone. Does help! Sometimes when transferring data, it also transfers faulty data. 

    Glad its back safe, and Xarly will probably see this, but if not, I will put it before him and he can answer you. Unfortunately King do not usually restore saved boosters as they cannot keep track of them (I have lost so many boosters to reinstalling) but its always worth asking :)

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