Latest news about Pyramid Solitaire Saga
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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
It’s working! I can send lives! Thank you!!!
A screenshot of what exactly! Thanks for acknowledging the problem
Well, well! IT'S FINALLY WORKING! I checked for an update a little while ago today and it didn't pop-up. I'm like, you know, let's check again because Lola is so sure this time. It worked!
I hope it stays that way. Finally, it worked! Thank you!
Yes I’m sure
Hello @Mortanious !
It's definitively no false hope- our Studio team confirmed yesterday that this is fixed and it is working for most players.
Can you please confirm that you've updated the game, closed and opened it again?
It's not working for me at all! There is no good news. Please, don't give us false hope.
Hello there!!
I'm so happy to hear that the game is working for some of you! 😍
Of course I'll ask about the "new issues".
@debfay55 and @arvma51 , you two seem to have the same problem: could you please send me a screenshot? Here you see how to take a screenshot and here how to send it to us.
@yass78 , @adestazio and @CML999 , can you please make sure you've got the latest update:
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
-On Facebook/King.com, you only need to close and reopen your browser and restart the game
Thanks a lot and I hope you can play again very soon!!
Since the game started working again, I have passed 3 levels and not received any gold bars in my bank! Please look into this problem
Hi Lola_Pop I was very excited when
you announced that this bug was fixed. I updated to the latest version (see attached) but it is still not working!!! help please!!!
Woohoo!!!
Go to the app store, but don't open the app.
click on one of the pictures and it will give you an update button.
Click on update and viola.
I’m not sure how to update it. It’s not showing in my App Store that it needs an update.
It’s not working!
I have the latest version....
Working again! Thx a lot 😊
It’s not working ok! The pigbank is not filling up! And I had reached level 2070 but after reload I was sent back to 2026. So the support team must do better!
I have updated the game, and it works now. How nice to be able to play this game again that I love so much. Thanks, I'm really happy
Hello, I’m having the same problem, I have also reinstalled the app and it’s still doing the same. Not connecting. My user ID 8628159837
Pour aller plus loin dans les investigations, je vous envoie mon ID
The WiFi icon (bottom right) keeps searching.I am not getting the check mark which lets me know that game is now synced.
I don’t want to delete the game because I will lose all my boosters. Find a solution Please
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Hi @debfay55 !
In fact we'd need not one but several screenshots. I need to show the technical team that you're winning levels but the Gold Bars aren't being added to your piggy bank. 😅
OK. But now I can only screenshot the level I'm on and not the one's I've missed. Such an ordeal!
Hi Lola_Pop
I have updated to the latest version please see screenshot. I have also closed and restarted the game.
Please continue to find a solution for me 😊
(Edit by CM: Unsupported Language)
scusa sono a livello 1210, gioco su iphonx, risulta aggiornato il gioco ma ancora non c'è connessione. grazie
basta, mi sono spariti tutti i livelli, non gioco più con i vostri giochi, se penso ai soldi ho che vi ho dato per tutti i giochi mi compravo un ipad nuovo, addio
the problem is fixed. Thanks a lot.
Merci
Seems to be fixed!Thank you!
Still not fixed for me. Please see my earlier post with screenshot. Please can you help?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
I signed up to keep progress of my game of pyramid solitaire saga and can not get a connection back to the game. I dont want to start this game from level 1.
I used to receive and send lives all the time. Now I'm not getting many, if any, lives after requesting. Sending lives seems to work OK. Anyone else having this trouble?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
