Alex_The_Witch

Game Expert

Comments

  • Hey @eminent1 . Thanks! I've found your new account and have now transferred your CCS progress from the old account to the new account. If I can help with anything else let me know. Have a great day!
    in How can I change my email and password without loosing my progress Comment by Alex_The_Witch February 11
  • Okay @eminent1 . The email has been sent.
    in How can I change my email and password without loosing my progress Comment by Alex_The_Witch February 11
  • Hey there, @eminent1 . Hope you're doing well. I'm sorry to hear you're facing this issue. QueenB already shared the ticket number with me and I'm currently drafting a reply to send you through our customer support system. Please wait some minutes while I take care of it and send you what I think would be the best course…
    in How can I change my email and password without loosing my progress Comment by Alex_The_Witch February 11
  • Hey there @SabrinaM . This has now been reported to our Studio to be further investigated. Once we hear from them, I'll let you know :)
    in Candy Crush Solitaire Comment by Alex_The_Witch February 10
  • Hey @SabrinaM . Hope you're having a good day. I'm sorry to hear you had the wrong amount of Coins momentarily, but I'm glad that got fixed eventually. As for the Japanese issue, I've now sent all the new details you gave me to the team once more. I'll let you know when I have an update. Thank you :)
    in Candy Crush Solitaire Comment by Alex_The_Witch February 10
  • Hey @SabrinaM . The team got back to me, they ask if you could please reinstall the game and let us know if the issue persists afterwards? Also, once you've reinstalled, before logging into your King account, does the work Solitaire already show in Japanese? Thanks in advance!
    in Candy Crush Solitaire Comment by Alex_The_Witch February 9
  • Hey @Daz . Hope you're doing well. I had to remove the screenshot that contained your email address due to security reasons, but I've checked your account on our database in order to try and help you with this situation. Could you please follow the steps below: 1) Restart the game, and, if needed, Google Play Games In the…
    in Google play games Comment by Alex_The_Witch February 9
  • Hey there @zoooeeeee . I hope you’re doing well. I’m sorry to hear that the Rancid's Riches feature is currently unavailable in your game, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like…
    in Rancid riches Comment by Alex_The_Witch February 9
  • Hey there! I hope you're doing well. I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in…
    in Help Comment by Alex_The_Witch February 9
  • Hey there! Thank you so much, I really appreciate this. So far I haven't gotten a reply, but as soon as I get an update I'll let you know :)
    in Candy Crush Solitaire Comment by Alex_The_Witch February 9
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