Alex_The_Witch

Game Expert

Hey there, if you think there's something wrong with the level, like a glitch or technical issue, the best course of action is to open a support ticket. You can check the post below to see how: How to contact Player Support from the game to report an issue! Our team is available 24/7. Thanks in advance!

Hey there, @jennafer74 . I'm sorry that you haven't gotten a reply yet. Could you tell me the ticket number please? Thanks!

Hey there, @jennafer74 . For issues with the loss of your win streak, always feel free to reach out to our support team by following the steps here: How to contact Player Support from the game to report an issue! — King Community Our team will be waiting and available to assist you 24/7. Have a great day :)

Hey there, @Darh . Could you give us more details about it? Do you mean an ad suddenly interrupts your game? Or a pop-up interrupts the ad you're watching? If you can, please share a screen-recording of it. Thanks and have a great day!

Hey there, @vthake ! Everyone that has their game app updated to the latest version should have the Winter-themed Petopia on their devices. Please make sure to update your app depending on your device. These are the latest game versions and updates: Update Links Android: Update (version 3.13.2) iOS: Update (version 3.13.2)…

Hey there, @PjBrowning ! Seeing as you already reinstalled the game and it didn't fix the issue, in your case I suggest opening a ticket with our support team so that the issue can be properly investigated. You can check how to do so here: Support Post - How to reach out to Player Support via the Game App! How to contact…

Hey there, @treasuresinky ! As you can see, level 3710 is a level where you need to collect a few ingredients, so the best approach to that is to focus on clearing a path for them to go through. In that case, you can focus on mixing special candies, like striped+wrapped to make sure you can hit more than one blocker at…

Hey there, @yviecesco! Could you tell me if you see any error messages on-screen when you try to use your Gold Bars? Thanks in advance! Have a great day :D

Hey @Aries2020 , hope you're doing well. I'm sorry about these issues you're experiencing with Candy Royale. Could you please try the following steps on your Android device? Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily free…

Hey @Rainrocks . I'm sorry you're unable to purchase from our in-game store. Worry not, please try the following steps: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily free up space by clearing app's cache. This is a…