Johnny_Ryall

Hello Linda, Thank you for your feedback. I will be sure to pass this forward to the relevant department. Kind regards, Johnny

in How to get rid of bronze dog noise Comment by Johnny_Ryall July 2017

Hello, Thank you for your feedback about the new HTML5 version of the game. The feature is part of the game, but I will be sure to pass your comments forward. Kind regards, Johnny

in Is there any way to turn off helper dots? Comment by Johnny_Ryall July 2017

Hello, I can see that you have now passed this level. If something like this happens again, then please follow the steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny

in Level 2595 is going in infinite loop and not ending after sugar crush Comment by Johnny_Ryall July 2017

Hello Ahmad, Due to the change in software to HTML5, this feature has changed a little. This is something we are aware of, however I'm not sure if or when it will be added to the new version. Apologies for the inconvenience caused. Kind regards, Johnny

in The game sets on last level Comment by Johnny_Ryall July 2017

Hello KittyKat, Please follow the steps here. They are for Android, but the steps are the same for Kindle: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny

in I play on my kindle and I am now getting a failed reply that I don't have access to the kingdom. Comment by Johnny_Ryall July 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in After passing level 974, 978, 984 and 992 gifts not received Comment by Johnny_Ryall July 2017

Hello Dawn, Please refer to this thread for further information: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

in not recieving weather alert games anymore but my daughters are Comment by Johnny_Ryall July 2017

Hello, Did you receive a pop up in your game asking you to install the latest game update. This should bring the World Tour back into your game. Kind regards, Johnny

in My world challenge has disappeared with 65 days remaining on challenge Comment by Johnny_Ryall July 2017

Hello Shera, We recently changed the software on which Pet Rescue so you might need to update your internet web browser or change it. The first thing to do is to visit this site: http://html5test.com/ and check your score at the top. If its over 400 then you should be okay to play the game. If not, you will need to try and…

in How do I shrink the white bar on facebook so I can reach my tools on Pet Rescue? Comment by Johnny_Ryall July 2017

Hello, Did you receive a pop up in your game asking you to install the latest game update. This should bring the World Tour back into your game. Kind regards, Johnny

in Europe Comment by Johnny_Ryall July 2017

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