Comments
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What browser are you using? Can you please go here and let me know what score you get. https://html5test.com/
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Hello Guy, If the quest icon is affecting your playing experience then I suggest to delete and reinstall the app, making sure of course that your progress is saved before doing so. The quests are randomly generated and you can read more about this here:…
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Hello Anna, Could you please provide me with more information about this issue as from your description I'm not quite sure what is happening in the game. Thank you, Johnny
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Hello David, It might be that you need to update/clean or change your browser. The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch…
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Hello, Please refer to this thread for further information about our promotions: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Diane, The game is designed so that the maximum number of lives you can have at one time is 5. Further lives can be added from your inbox as your lives deplete, but you can only have 5 as a maximum. Kind regards, Johnny
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Hello, Your progress is not saved in a 'file'. This is saved via Facebook/Kingdom. The boosters are stored in cache memory, so this is something that cannot be transferred or saved. Kind regards, Johnny
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Hello Marie, Some players have the new HTML5 version of the game so it's possible if you have this, you might need to update/change your current browser in order for the game to work as intended. The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com.…
