Kevin_

Game Expert

Comments

  • Thanks for the update! Could you please try reinstalling the game app instead? If you continue to have trouble, please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your issue ensuring that your receive a reply as soon as possible.…
    in Update request Comment by Kevin_ April 23
  • Hi @CharleneWhite, I am afraid Pyramid Solitaire Saga does not currently support a friendship feature that allows you to add friends manually or send each other items, however I will pass on to our Developers, as I can see how this would improve the overall gameplay so we can perhaps work on it for future updates. Thank…
    in How do i Comment by Kevin_ April 23
  • Hi @Pandora5567, In Pyramid Solitaire Saga, you need to combine the cards in order to reach the level goal. The goal can be to collect a specific card, to reach a certain score and/or collect a number of cards in a row. To collect a card from the board it must be one number higher or lower than the one you have on your…
    in How to play with this game? Comment by Kevin_ April 23
  • Hi @Just_Me-2, Thank you very much for the suggestion, I certainly understand how beneficial this can be just as how it is available for Farm Heroes Saga, I will make sure to share it with the team so this can hopefully be implemented in the future🤞.
    in Go to Level and My Level tabs Comment by Kevin_ April 23
  • Hi @林政霆 I am sorry to hear that you are still missing this event. It is possible that events you had in the past do not precisely return. However the issue of having a feature and then suddenly going missing while taking part should not happen. Please keep on advancing levels as there is always a chance to have features or…
    in My special event just disappeared. Comment by Kevin_ April 23
  • Hi @Rnsuzy, Unfortunately there is no "Glossary" to know what every symbol does, but I will be happy to provide some guidance. Can you please share a screenshot of the symbols you are having trouble so I can provide some clarification.
    in Is there a place that explains what each symbol does? Comment by Kevin_ April 23
  • Hi @Hardtrucker, I am sorry to hear you are having trouble updating the game app. What exactly happens when you try to update? Have you try doing it directly from your device app store?
    in Update request Comment by Kevin_ April 23
  • Hi @Swabhiman, Please note that boosters are saved locally to your device so moving into a new device unfortunately these do not transferred over, however Gold bars and levels do transferred as are saved with our servers. Can you please make sure that you are connected to your correct King/Fb account? If you continue to…
    in Game Data not transferring correctly Comment by Kevin_ April 23
  • Hi @hypernullx, I am sorry to hear that you are facing this issue. I have ensured that you received a reply from Support now so we can follow up, so please check your inbox. Have a nice day!
    in episodes race not working Comment by Kevin_ April 17
  • Hi @CandyLiu2023, I am sorry to hear about the issue with your Gold Bar rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your reward by sending the information you just did to ensure that your receive a reply as soon as…
    in Complaint for not gaining me the 69 gold bar reward Comment by Kevin_ April 17
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