Kevin_

Game Expert

Comments

  • Hi, I am sorry that both are facing with visual issue with the board. Could you please try the below: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection: Use WiFi instead of…
    in Jelly mode board issue Comment by Kevin_ February 10
  • I appreciate your additional feedback as it is vital for your game enjoyment to have this functionality. As I mentioned while changes might not take place immediately, rest assure that they are valuable for us and our designers so we can work on future and upcoming updates. Thank you again! Have a nice day!
    in Can't skip Candy Royale Comment by Kevin_ February 10
  • Hi @Betsybop, On level 7641, you have to free the baby dragons by guiding them into the exit at the bottom of the screen. Are you having any trouble?
    in 7641 Comment by Kevin_ February 10
  • Hi @eminent1, Yes, please try to update the email there to the new one you do have access now. If that does not work and you still have troubles, could you please share the Ticket number of your contact to Support, so I can ensure that you receive a follow up? Have a nice day!
    in How can I change my email and password without loosing my progress Comment by Kevin_ February 10
  • Hi @Jon1968, I am sorry to hear that your North American tour has gone missing. Were you able to notice how many days were left from the event? Could you please try the below: Play at least 3 levels Close the app and restart your device between each level, log out and back in to your account Check that you have a stable…
    in North American Tour Vanished Comment by Kevin_ February 8
  • Hi @Felicitytwo, I am sorry to hear that you have lost your saved boosters after having to reinstall. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your boosters ensuring that your receive a reply as soon as possible. However if…
    in HELP!! Lost all my weapons I earned Comment by Kevin_ February 6
  • Hi @varou_ , I am sorry to hear that some of your levels were reverted. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your level progress issue ensuring that your receive a reply as soon as possible. However if you have any…
    in Level problems Comment by Kevin_ February 6
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Pet Rescue Comment by Kevin_ February 6
  • Hi @Slaurie, I am sorry to hear about the issue with level 9400. I have made sure to forward this to the right team so we can review the level and apply any necessary fixes as possible. As for the refund, as I can see you play directly from Facebook on your computer, unfortunately we do not manage your payments as this is…
    in Level 9400 has you rescuing 9 pets but only gives you 6 Comment by Kevin_ February 6
  • Hi Suzy, I am sorry to hear that you are not having the best experience with the Troll. I appreciate your comments and feedback about this, it is very valuable. I will make sure to share them with the Studio so that we can improve the gaming experience in a near future with updates. Thank you again and I hope you have a…
    in COMPLAINT! The QUESTION IS… DO Y’ALL CARE? Comment by Kevin_ February 6
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