QueenB

Community Manager

Comments

  • Hello and apologies for the delay in getting back to you all! Thank you for sharing your concerns about the rewards in our Summer Games event. We understand that you might have noticed some variations in rewards distribution, and we appreciate your feedback. What I have been told is that the final numbers of Gold Bars you…
    in 🍂🍁 Fall Season - Pot of Gold Tournament! Comment by QueenB September 2023
  • Sorry to hear this is happening @ninatrix. Losing progress can be frustrating and since you're having issues getting your password reset, it's best you reach out to our Player Support team so they can assist. Please check HERE how to get intouch with the Player Support Team from your game app! Hope this helps!
    in How do I log into my account, I was over level 3000, I need my progress back Comment by QueenB September 2023
  • Sorry this is happening and you'll be happy to know that the studio is aware and currently looking at it 😉
    in Pink block animations Comment by QueenB September 2023
  • Sounds like Temu has to go! See below how you can report an ad so that our Ad Quality Team can review it and take appropriate action. How to report an ad: Following the reporting guidelines below ensures that we have gathered enough information to identify the issue and do our best in addressing the feedback. Please rest…
    in Temu has killed the fun Comment by QueenB September 2023
  • Thank you for reaching out to us @TazTrain 😀 Our players’ gaming experience is our priority. By reporting inappropriate ads, you provide valuable feedback that helps us identify and address issues promptly. Keep in mind that in our Terms & Conditions, you need to be 18 to play our games. Only players of the age of 13 can…
    in Sexist Ads in Game Comment by QueenB September 2023
  • This will be available for everyone soon. It just got released today to a small group of players to make sure nothing happens to the game 😉
    in New icon in settings? Comment by QueenB August 2023
  • Great catch 😁 yes, this is a new feature which allows players to delete their account. You can read more about it HERE. Don't worry if you click on the icon, it will not delete the game but take you to the page a just shared 😉
    in New icon in settings? Comment by QueenB August 2023
  • Hi there 😀 This sounds quite interesting and will be happy to pass along the feedback. Could you confirm which game app version you have installed there? Thanks and hope this bug isn't affecting your game play to much.
    in Inconsistent version of the game Comment by QueenB August 2023
  • I understand how frustrating it can be when you're not receiving credit for completing the Weekly Challenge. Here are a few steps you can take to address this issue: Check for Updates: Make sure you're using the latest version of the game. Sometimes, updates can fix bugs that might be causing this problem. Sync Your…
    in Every time I played the weekly challenge and pass the level I never get credit Comment by QueenB August 2023
  • I'm sorry to hear that you're experiencing issues with your internet connection. To troubleshoot the issue, you might want to try the following steps: Check Your Internet Connection: Make sure your internet connection is stable. You can try restarting your router or connecting to a different Wi-Fi network if possible.…
    in My internet is no more working with my candy crush Comment by QueenB August 2023
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