Snow_Rider

Community Manager

Comments

  • Hey @SApple2 Thanks so much for flagging this and for sharing the screenshots — they’re super helpful! 🙏 Since you’re on level 66 and there are 100 levels in Petopia, you still have time to get the Ghostly Gardens needed to complete Part 4 and move on to Part 5. Please let me know if you manage to complete the quest. I’d…
    in Edited by CM: Halloween Petopia isn't giving special buildings Comment by Snow_Rider October 2025
  • Hi there! So sorry that you don't have Mystery Mountain in your game. It looks like, after the fix was rolled out, it still hasn’t reached all players yet. This has already been reported, and the Studio is actively investigating it! 💪
    in Missing bonus game Comment by Snow_Rider October 2025
  • Good news, Friends! The issue with the navigation bar has now been fixed! 💪✨ To see the changes, please make sure to update your game to the latest version available in your app store. Once updated, everything should work smoothly again!
    in Fixed: Android Navigation Bar Comment by Snow_Rider October 2025
  • Hey! I replied to you in the previous post 😉
    in Map Indicator Broken? Comment by Snow_Rider October 2025
  • Hi @Kat-6 ! That was my initial thought as well, it could explain why the map icon isn’t working for you. If it’s not related to a random level, I’m wondering if other players on Windows are experiencing the same issue.@Lynette have you come across similar comments, or have you perhaps experienced this yourself?
    in Map Indicator? Comment by Snow_Rider October 2025
  • Hey Pet Savers! Letting you know that the level has been already reported. Thanks for flagging it! 🙌
    in ✅ FIXED: Level 9219 Comment by Snow_Rider October 2025
  • Hi again! The bug you're having in the game is fixed already. However, it looks like the new version (1.17.74) hasn’t fully rolled out on all platforms yet. In your case (iOS), it might take a few more days before it becomes available. For now, I’d suggest restarting your device (not just the game) and keeping an eye out…
    in Screen turning grey after IOS 26 update Comment by Snow_Rider October 2025
  • Hi there! Thank you for your report! I’ve seen a couple of other comments mentioning a similar issue, and I’ve flagged this to the Studio. Hopefully, we’ll have an update for you soon!
    in Edited by CM: Halloween Petopia isn't giving special buildings Comment by Snow_Rider October 2025
  • Hi @cariek @eliottb29 ! To investigate this further, could you please share your Game ID from your Solitaire game? If you’re not sure how to find it, please check our Help Center article. Also, could you confirm if you received the new levels released yesterday? The latest available level is 2100.
    in Edited by CM: Star Tournament Comment by Snow_Rider October 2025
  • Thank you so much for getting back to me! I shared your details with our developer. Hopefully, the issue will be solved soon! ☺️
    in Screen turning grey after IOS 26 update Comment by Snow_Rider October 2025
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