Comments
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It was only reported the other day but I mentioned it to a moderator to look into so not sure what the current status is, I'll be sure to point your post out so they can get Jelly checked out too. Have you done any troubleshooting so far by the way?
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Have you already tried going through the suggested steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
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Manager challenge? Don't think I've ever comes across that in the game, is that the actual name of it?
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I think their may have been an issue with the update so it's temporarily on hold until fixed, would explain the loop you're going through at the moment.
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If all it says is open then it means there are no updates to install, either you have it already or it's not been released by the iTunes Store yet.
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If you're looking at getting a purchase reversed or refunded on iOS you'll need to get in touch with iTunes Store directly as they handle all payment issues themselves: https://support.apple.com/en-us/HT204084
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If you're playing through a browser then I'd give this troubleshooting a go and see if there's any change: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
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What are you playing on? The best thing to do would be going through the specific troubleshooting for your OS. They only ever replace items that have been paid for, no items that you receive in game. If you're game was connected to Facebook previously then it should be saved and synced at the last level you've reached, a…
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I honestly doubt they would release a level without testing it, that would be a totally dumb thing to do and I don't think got to where they are by being dumb. The level is possible to complete as is, check the wiki page and the comment section from tips from those player's who've passed…
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Was that the first time you connected your game to Facebook?