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Under Investigation: How can I request Lives from my team?
We are investigating an error in the Lives feature at the moment. If you request Lives by clicking on on the red heart at the top left corner of your screen, you won't see the option to request them from your team, even if you are in one. Is there a workaround? How can I request Lives from my team now? Until this is…
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The game will no longer support Android 5
Hi there! Keep reading to find out... * Why the game won't be optimized for playing on Android 5 anymore * How to check which Android version you have * How to update Android on your device The game won't be optimized for Android 5 Soon, Candy Crush Soda Saga will no longer support Android 5. That means if your device uses…
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Can I swap a candy into an empty space?
The answer is: yes. you can swap a candy into an empty space! Before, moving candies into empty spaces on the game board was not permitted—but now, you can swap any candy next to an empty space into that space. This means you will be able to create more dynamic candy combinations and strategic moves. 🤩 How do I swap a…
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I can’t play on/log into Facebook - Social Gaming update
You might have noticed a new pop-up the last time you visited the Facebook site about choosing how you play games. If you accidentally selected "non-social" gaming, you won’t be able to play Candy Crush Soda Saga on Facebook anymore, or connect to your game using Facebook. But no worries, switching back to social gaming is…
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How can I flag abusive content/spam in the chat?
When you play our games, you agree to our Terms of Use. Our Terms of Use help clarify several things about our games, including making sure our players are fun and friendly. This does include our in-game chat. We hope that all of our players follow our House Rules (you can check them here) but if somebody does not, you can…
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How can I flag abusive team names in the game?
When you play our games, you agree to our Terms of Use. Our Terms of Use help clarify several things about our games, including making sure our players are fun and friendly. This does include our in-game chat. We hope that all of our players follow our House Rules but if somebody does not, you can report any abusive and…
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What are the House Rules for in-game chat?
We want everyone to have a fun and safe experience in Candy Crush Soda Saga, which is why we ask our players to follow the House Rules at all times when using the chat feature. A couple of very important points before we show the House Rules: * These rules are non-negotiable and players should stick to them at all times. *…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you are not able to play on iOS 11 - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new…
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Say hello to the new Soda booster - The Shuffler
Not happy with the layout of the level you're playing? If so, the Shuffler is the Booster for you. As the name suggests, this Booster will reshuffle the candies on the gameboard. How does the Shuffler work? Choose the Shuffler Booster at the bottom of the screen when you want to use it. When you use it, the candies on your…
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What is the Game Mode: Sweet Escape?
Get ready to help the bear escape as Soda is getting a new game mode called Sweet Escape! How does it work? Free the bear to complete the level. You will have to try to find the hidden path buried somewhere behind the candies. Your objective is to help the bear escape by matching and clearing Candy Blockers along the way…