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Episode Race missing rewards: Why didn't I get the usual amount of Gold Bars?
Hi everyone! We are continuing to investigate reports from players who did not receive the Episode Race reward they expected. However, some reports may be connected to the Caramel Cup, which has a different reward structure from the usual Episode Race or the Champions Race. Before reporting a missing reward, please check…
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⚙️(Under Investigation) Crashes on Purchasing Extra Moves
Dear Players, We're aware of an issue where you're experiencing technical issues when purchasing Extra Moves, whether while making the purchase, or after the purchase has been made. Our Studio team's working on fixing the situation. Once we have an update we'll let you know. In the meantime, thank you for your patience and…
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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? * Always up to date * Available in multiple languages * Covers everything from game progress…
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The bakery
I lost in the bakery so I went out and beat the levels to unlock it. After I beat the level to unlock it, it wasn't there anymore and did not unlock. I even went to the next level and beat it and it still didn't unlock. Can't bake a cake that way
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Episode race under 20000 with 2 players with 20000 frame?
How does this happen? Screenshot_20261026_225842_Candy Crush Saga.jpg
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Account
How do I add an email address to my Facebook-linked account?
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Rewards
I won a contest for completing tasks but I didn’t receive not receive my rewards.
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Remove
Please remove tap and swipe feature from my screen. Its driving me mad
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Missing adds
I am writing to report an issue with an issue with candy crush account previously I was able to watch video adds but they are no longer appearing since more than a year please help me to restore the adds
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Candy Crush Saga World Record Inquiry
Dear Candy Crush Saga Team, My wife has reached Level 22,671 in Candy Crush Saga, which is 449 levels beyond Level 22,222. We would like to know if King can officially verify or recognize her achievement as a world record. Could you please forward this inquiry to the appropriate team or advise us on the official…
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Loss of Inventory on IPAD
On September 16th, I had a crash then an automatic update. I loss my entire inventory. I sent screenshots. There are 15 open tickets and the customer service team members refuse to answer any of the open tickets that have been submitted by the Kingsley chat. Been playing for 13 years. Spent over 2000.00 on boosters and…
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Loss Inventory
This message is for Aleinscar or QueenB. They still haven't resolved my lost inventory from September 16th. Please assist me. I don't know how to respond to messages.
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Episode Races- IMPOSSIBLE TO WIN!!!!
The end of the episode races are impossible to win, unless you're ready to use/spend lots of gold bars! Although I'm at a pretty high level, it takes me a long time to get through a race. I don't know the secret of passing a hard, legendary, nightmare level, when you only have maybe 25 moves, but you need to knock out over…
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Terrible way the ads has been fixed.
One ad that I clicked for extra ways redirect me to the playstore app, which sucks that I was in a difficult level and about to beat it. I came back and the ad was still playing, I thought the game was safe but them I heard the sound of the game restarting under the ad and oh noes. I lost the super colored bomb, a…