Arena closed after purchasing 24 hour unlimited play

SammiesUniqueFinds

I purchased the 24 hour unlimited play for 49 gold bars and have not been able to access the arena and the timer continues to tick away from my purchased time. How do I receive credit for my purchase?

hooman_bean

Oof, that's rough, buddy. Idk what u can do, but here, have a hug!

*gives a hug*

It's gonna be ok! 🤗

simplyP

Hello @SammiesUniqueFinds Sorry about your purchase. here is a link to contact player support

Problems with your purchase? — King Community

Yosca

Hello and welcome to the Community @SammiesUniqueFinds I am very sorry you have this issue with your purchase! We can't handle purchase issues in the community, so please contact our Player Support team from within your game (go to the settings gear, click the question mark and select "Purchases and Gold Bars") and hopefully they can help you out!

RisaRoo62

I have contacted both King and Apple about this for months with no resolution. Sorry, but they’ll just take your money. 24 hour access does not carry over to the next arena. Ridiculous!

Lady_Sarina

Please see the RC update Discussion for Updates.

Purchases are unable to be dealt with directly in the forums but you can make an enquiry here. It's great if you can provide screenshots, your Player Id, which device & platform you are playing on (Facebook, Microsoft, Game App etc) and details on the issue.

Nikolaos_Prodromidis

@RisaRoo62 hi and welcome!

You contacted King and Apple for months, but of course you have to know that Apple has nothing to do about RC and if it is not available.

About the issue in the first post by @SammiesUniqueFinds, who told that purchased 24 hours and then had not access to RC: The only way for this to be happened is if you buy unlimited and then Monday, the day off comes.....

satofia1

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*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules 

Nikolaos_Prodromidis

@satofia1 hi!

The language we use in the forum is English, so that everyone can understand what we say!

If you want, you can use some online translator!