Cezdiamond

Community Manager

Hi Sebastian- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out You can find more information on our latest Blog too:…

Hi Barb- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 

Hi Pammy- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

Hi Ian- Thanks for posting on King Care. Please could you see this thread for more information :-) The information is linked to Candy Crush Soda Saga but should work for Candy Crush Saga too. https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 

Hi deltron310- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Have you been able to move forward in your progress now? If not,which level are you stuck on? Is there an error message? Let me know if you still need a hand :-) Thanks!

Hi Michael- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

Hi Dorothy- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

Hi there- Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-) I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your…

Hi jblj0214- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still stuck on level 1100? What is the end of level message? Which model of device are you playing on? Thanks! 

Hi Denise- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…