Cezdiamond

Community Manager

Comments

  • Tried everything with no success Thanks how many times are you "feeding" the frog before you try to move it?
    in How can you complete level 1556 without a cursor i am playing on android phone Comment by Cezdiamond April 2018
  • Hi Karen, So I asked Cez who is going to go back to the studio as yes its a test. Some people can see more than others as there are different variations of tests and they have to keep a percentage that aren't in a test for data stability. So not one test but many. BUT the coming soon thing on people that are in the control…
    in Upgrades Comment by Cezdiamond March 2018
  • Hi Dobbie58, I am sorry you are having this issue. Could you give me more information about the device you are playing on? Model/OS and anything else you might find helpful. Thanks! Thanks for passing on :-)
    in Cannot read writing as font is very pale its invisible Comment by Cezdiamond March 2018
  • Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold…
    in Boosters gone Comment by Cezdiamond March 2018
  • Thanks for writing back. I will now elevate this issue to a King Admin and you should get a reply here on King Care. Please, please, please in the future play through Facebook or the Kingdom otherwise it will happen again. Thanks Elsa!
    in Facebook Comment by Cezdiamond March 2018
  • Hi Marcia, sorry for the delay in responding but thank you very much for posting here on King Care. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this…
    in Prizes gone! Comment by Cezdiamond March 2018
  • Hi there, I am going to elevate this to a King Admin and you should get a message here on King Care. Please, please, please always play through Facebook or the Kingdom in the future, otherwise your progress won't be saved. Thanks Elsa!
    in i accidentally cleared data on my samsung galaxy J1, how can I restore my level? Comment by Cezdiamond March 2018
  • Hi Unicorn thanks for writing back to let me know that you resolved the issue. I am going to elevate this to a King Admin and maybe she can help you with a bit more. Thanks Elsa!
    in february 21 2018 update was done & now moves are in super slow motion Comment by Cezdiamond March 2018
  • It sure is! Were you previously connected on Facebook? I am going to pass this on to our moderator who will hopefully be able to get you back on track! Thanks Chicken Slayer!
    in bubble witch saga 3 Comment by Cezdiamond February 2018
  • I will give Cez a prompt that you have seen this and responded :) Thanks Chicken Slayer!
    in How to recover deleted pet rescue Comment by Cezdiamond February 2018
Avatar