Jelly_Jenny

Community Manager

Hi Rita! Once you cash out your Piggy Bank Gold Bars, the Gold Bars you purchased go into your Gold Bar balance which went up to 87 like you said. Piggy Bank starts then fresh and you get another chance to build it up. See more information about this new feature here: https://goo.gl/KWxQiL Have a Sweet day! Jenny 

Oh no! For this, please check out our purchases and refunds page: https://goo.gl/MR7Eq9 I hope this helps! Jenny 

Hi matijow, A good way to minimize freezing issues when purchasing extra moves is that you make sure to have enough Gold Bars to make the extra moves purchase before entering the level. That way you don't have to make 2 purchases at the same time (Gold Bars purchase+ extra moves purchase). This should minimize the chance…

Hi Holly! There had been an issue with ingredient levels but it should be solved now! If you're still having issues, make sure you have the latest game app version: http://to.king.com/4zGs And not to worry I've returned your purchased items back to your game too. Apologies for the inconvenience caused. Jenny 

Hi Andrea, There was a little hitch with ingredient levels but it's all sorted out now! If you're still having issues, please clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser%27s-Cache If you happened to lose any purchased items please contact us through here: http://help.king.com/contact…

Hi Lori, Yes, actually unlike Gold Bars and your game progress that can be saved through Facebook or Kingdom, boosters and lives are saved locally in your device. This allows you to use these items when being offline but it does also mean that you cannot transfer them across devices. So if you would go to your old device…

Hi Lakeisha, Check out our refunds page to get this sorted out: https://goo.gl/MR7Eq9 Cheers! Jenny 

Hi! Not to worry the support has received your email - it will be handled as soon as possible. If you have any further doubts once you receive a reply, feel free to reply to that to receive further assistance. Thanks so much. Jenny 

Hi Traci! This seems to be handled through email support already. Please reply to that if you should have any doubts or further questions. Cheers, Jenny 

Hi Traci! This seems to be handled through email support already. Please reply to that if you should have any doubts or further questions. Cheers, Jenny