Kevin_

Game Expert

Comments

  • Hi @eminent1, Yes, please try to update the email there to the new one you do have access now. If that does not work and you still have troubles, could you please share the Ticket number of your contact to Support, so I can ensure that you receive a follow up? Have a nice day!
    in How can I change my email and password without loosing my progress Comment by Kevin_ February 10
  • Hi @Jon1968, I am sorry to hear that your North American tour has gone missing. Were you able to notice how many days were left from the event? Could you please try the below: Play at least 3 levels Close the app and restart your device between each level, log out and back in to your account Check that you have a stable…
    in North American Tour Vanished Comment by Kevin_ February 8
  • Hi @Felicitytwo, I am sorry to hear that you have lost your saved boosters after having to reinstall. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your boosters ensuring that your receive a reply as soon as possible. However if…
    in HELP!! Lost all my weapons I earned Comment by Kevin_ February 6
  • Hi @varou_ , I am sorry to hear that some of your levels were reverted. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your level progress issue ensuring that your receive a reply as soon as possible. However if you have any…
    in Level problems Comment by Kevin_ February 6
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Pet Rescue Comment by Kevin_ February 6
  • Hi @Slaurie, I am sorry to hear about the issue with level 9400. I have made sure to forward this to the right team so we can review the level and apply any necessary fixes as possible. As for the refund, as I can see you play directly from Facebook on your computer, unfortunately we do not manage your payments as this is…
    in Level 9400 has you rescuing 9 pets but only gives you 6 Comment by Kevin_ February 6
  • Hi Suzy, I am sorry to hear that you are not having the best experience with the Troll. I appreciate your comments and feedback about this, it is very valuable. I will make sure to share them with the Studio so that we can improve the gaming experience in a near future with updates. Thank you again and I hope you have a…
    in COMPLAINT! The QUESTION IS… DO Y’ALL CARE? Comment by Kevin_ February 6
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in mon appareil J 7etait en panne Comment by Kevin_ February 6
  • Hi again, I completely understand your point and usually when finally backing up from a guest account the items get saved however there is always the possibility it might not, just as it happened, which is why we recommend backing up your account since the beginning to avoid these kind of situations as we understand you…
    in Boosters and gold gone Comment by Kevin_ February 6
  • Thanks for the information @STROUMF, are you connected and with no lives when you see these lives sent by your teammates? Do you visually see how it increases the bar 2/5 and nothing added to the envelop? Remember that if you send the life request and exit the game, you main lives counter will start to replenish over time…
    in LIVES. Comment by Kevin_ February 5
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