Kevin_

Game Expert

Comments

  • Hi @freeatlastin08 and welcome to the Community! I am sorry to gear that your game keeps starting from the beginning. Could you please let me know if this happens constantly even though you connect to your account or this has only happened once?
    in why am I reverted back to level 1 every time I access the game? I am on lever 2004 Comment by Kevin_ June 19
  • https://community.king.com/en/candy-crush-saga/discussion/501628/already-confirmed-my-email Hi @aennettez52 and welcome to the Community! Can you please let me know what is preventing you from playing?
    in Already confirmed my email Comment by Kevin_ June 19
  • https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3342751#Comment_3342751 I am sorry to hear that both are still having the same issue this week, I have forwarded the report to our team so that they can try look further into it. Thanks!
    in Race it Comment by Kevin_ June 13
  • Hi @elke123 and I am sorry to hear you are unable to see your friends. Please check out this post Missing friends. (Edited by CM: Under Investigation) about the current situation that is being investigated and get any updates as soon as they are available. Have a sweet day!
    in Missing friends Comment by Kevin_ June 13
  • Hi @Trucks1 and welcome to the Community! I am sorry to hear that you have lost your boosters. Please keep in mind that boosters are saved locally in your device memory in order to use them offline. Could you please Contact Support directly so that we can best further try to help with your lost items. Have a sweet day!
    in Why were all acquired busters taken away Comment by Kevin_ June 13
  • https://community.king.com/en/candy-crush-saga/discussion/500024/level-18874 Hi @Norma_Brooks and I am sorry to hear that you have trouble with level 18874. After checking I can see that this level has been recently modified by the Studio after your report, so could you please make sure your app is updated and retry the…
    in Level 18874 Comment by Kevin_ June 13
  • Hi @Zeus and I am sorry to hear that you are having trouble with your Daily Treat machine. I have ensure that you have now received a reply to your support ticket, so please check out your inbox so that we can further assist. Have a sweet day!
    in Daily treat machine isn't working Comment by Kevin_ June 13
  • Hi @6653956166 and welcome to the Community! I am sorry to hear that you are no longer seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. Have a sweet day!
    in I stopped getting adds to win extras Comment by Kevin_ June 13
  • Hi @aquariusprincess and welcome to the Community! I am sorry to hear you are having trouble with level 8064 and its frogs. Please check out this POST from another player about this level. While it may not be exactly the same as yours at this time, it may help you get some additional ideas and how to deal with the frogs.…
    in How to pass stage 8064? I don't know how to get the 3 monsters Comment by Kevin_ June 13
  • Hi @deloresw000 , I appreciate the additional information. Could you please help us confirm the game version you have? This can be found by searching for the game in your respective App store from your device.
    in Issues with the sound and update Comment by Kevin_ June 12
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