Kevin_

Game Expert

Comments

  • Hi @kdraper526, I am sorry to hear that you are unable to get connected. Can you let me know what is preventing it, are you perhaps getting any error? It will be helpful if you can share a screenshot of what you see. Thanks!
    in How do I connect to get more lives? Always waiting on more levels. And now my friends aren’t connect Comment by Kevin_ May 8
  • Hi @RodolfoEduardo85 and welcome to the Community! I am sorry to hear that your game crashes and affects your streaks. We usually recommend these steps to with crashing issue: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of…
    in Porque el juego se cierra? Comment by Kevin_ May 8
  • Hi @jamescross and welcome to the Community! I am sorry to hear that your game crashes taking you back to your computer's homes screen. Could you please let me know if you are playing directly from Facebook or using the Windows app? If you are playing directly from Facebook, can you please try to use the app version of the…
    in why Comment by Kevin_ May 8
  • Hi @15840709ld and welcome to the Community! I am sorry to hear that you have not received your purchased items. We will be happy to get you going but could you please Contact Support directly so that we can best support you with your purchase. Have a sweet day!
    in Como faço pra obter os meus prêmios que paguei pra ajuda extra Comment by Kevin_ May 8
  • Hi @sunny0106 , I am sorry to hear that you are no longer seeing Ads in your game again. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 
    in Not available ads Comment by Kevin_ May 2
  • Hi @2317 I am sorry to hear that you are having trouble with joining online. Could you please let me know what are you trying to do and what exactly happens? Do you mean perhaps that you are getting connections issues?
    in How can i join online candy crush game Comment by Kevin_ May 2
  • Hi @maru979 and welcome to the Community! I am sorry to hear that you are having this connection issue when trying to access the shop. We usually recommend these steps to with these kind of situations so please try the following: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest…
    in No puedo comprar en la tienda las ofertas Comment by Kevin_ May 2
  • Hi @Jackpot81357, I am sorry to hear that your purchased time before it should have. We will be happy to do our best to try to help with this but could you please Contact Support directly so that we can support you. 
    in Help with purchasing packages Comment by Kevin_ May 2
  • Hi @echogirl, I am sorry to hear that you have not received the items from your purchase. We will be happy to get you going but could you please Contact Support directly so that we can best support you please. 
    in I have had trouble playing the game this morning, Comment by Kevin_ May 1
  • Hi @litlandp, I am sorry to hear that you accidentally closed this mission. Could you please let me know what mission are you referring to?
    in What do I do? Comment by Kevin_ May 1
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