Kevin_

Game Expert

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in 😊 Thanks for understanding and have a wonderful…

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3305338#Comment_3305338 Thank you for the update @ambermartens . If you continue to have the issues once you are back at the star tournament, could you please Contact Support directly with a video showing the issues so that we can best follow up but…

@rmoghul thanks for the additional details and ID. It looks yeah you were going to have a chance on the 2nd chance round according the image. Is it still not showing in your game? Could you please Contact Support directly so that we can further try to help you. Thanks!

Hi @ambermartens, I really appreciate the extra details and I have looked further into these reports. Regarding the level being different please note that Star tournament can be past random levels so it is possible that you encounter different layouts on different devices for the same level. Regarding the freezing…

https://community.king.com/en/candy-crush-saga/discussion/comment/3302798#Comment_3302798 Hi again @rmoghul, from the screenshot you shared it shows that you had qualified the first stage, but how long ago did you saw this screen? Since the profile icon displayed does not reflect the one from the previous images you shared…

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3302636#Comment_3302636 Hi @ambermartens, I am sorry to hear you are having more issues and even despite the most recent update. Can you also let me know if this happens only at this level 23 or also happens with other levels across your devices that…

Thanks for the further additional details @ambermartens , I really really appreciate as it is helpful to narrow down the issue as I can definitely understand it annoys your gaming time. I have gone ahead and reported these issues you are constantly encountering, if I have any updates or news, I will let you know! Thanks!

Thanks for the tag @johamilton . Thanks for all the additional details @ambermartens , just to confirm is there an specific moment when the game freezes? Is it at the end of the level once completed? Does this only happens while at the Star tournament? When you had regular levels, did you have any issues?

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3301660#Comment_3301660 Hi @ambermartens, I am sorry to hear that you are facing these issues. Could you please share with me the following information in order to further best try to help: Game Version: (you can check this on your App store by…