Kevin_

Game Expert

https://community.king.com/en/candy-crush-saga/discussion/498577/candy-crush-keeps-logging-me-out-of-the-game Hi @stieli and welcome to the Community! I am sorry to hear that you are having to constantly reconnect. Do you by any chance play on an Apple device and Facebook connected? If so, this is related to the App…

Hi @Luscious26 and welcome to the Community! I am sorry to hear that you are having trouble adding friends and connecting with Facebook. Would you be so kind as to let me know what issues your friends face to accept your request or even send you one? As it should be possible with the invite button. Regarding being unable…

https://community.king.com/en/candy-crush-saga/discussion/comment/3327282#Comment_3327282 Hi, thanks for the information. In this case I requested for a video so that our team can investigate the issue at hand, I understand about the screenshots and timestamps but with a freezing issue it helps better visualize and follow…

https://community.king.com/en/candy-crush-saga/discussion/comment/3326848#Comment_3326848 Thanks for the information. In order to follow up on this issue with our team it would be really helpful if you could you please provide us with a video of the issue happening. I understand it can be tricky sending it here through the…

Hi @Pendulo, I am sorry to hear that you are having trouble with level 6560 and rescuing the pets. Could you please follow these steps to make sure that nothing is wrong or broken in your game that might be affecting the level: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest…

Hi @AbbyMay and welcome to the Community! What rewards are you referring to, have you perhaps completed a challenge which included completing this level? Could you be referring to a badge? Keep in mind that completing levels on its own do not grant rewards but instead link to a challenge.

Hi @tjsgolf1 and welcome to the Community! I am sorry to hear that your fish rewards is not working correctly. Could you please follow these steps to make sure that nothing is wrong in your game: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory:…

Hi @hubbjay, I am sorry to hear that you have been charged twice after the first purchase failed. Please check out this article we prepared for you I think I have been charged twice about these situation to help provide you with more information. Hope this helps, have a sweet day!

Hi @Jumpery, I am sorry to hear that you are having this freezing issue precisely with the Bonus round rewards. Could you please confirm your device's OS and game app current version?

Hi @Roseforyou and welcome to the Community! I am sorry to hear that your game crashed when trying to make a purchase. To help with this I have sent 10 Gold Bars to your account. I’d also like to give you a small suggestion to avoid this type of technical issue from happening again. We strongly recommend having a stable…