Kevin_

Game Expert

Comments

  • Hi @KristieC, I am sorry to hear about the setback and loss of Gold Bars as well as coins. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, so you can reach out to Player Support so we can further investigate and try to obtain help with your missing items ensuring that your receive a…
    in Why is my boosters, gold & coin gone? Comment by Kevin_ February 5
  • Hi @gamergirl515, I am sorry to hear about the loss of your boosters and Gold Bars. Unfortunately I am afraid to be the bearer of bad news but since you were playing under a guest account and not backed up, it is not possible to restore these items. However to get you going I have added a few Gold Bars to ease your…
    in Boosters and gold gone Comment by Kevin_ February 5
  • Hi @CandyLover2900, I am sorry to hear you had trouble with transferring your progress. Could you please confirm if this is on Candy Crush Saga or Candy Crush Solitaire Saga? Could you please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device…
    in Game Data not transferring correctly Comment by Kevin_ February 5
  • Hi @emilyantoniette, I am sorry to hear that you have trouble with claiming the Bday deck. Do not worry I have gone ahead and added it into your game. Please restart the game app or log out and back in to ensure it is delivered in case you still do not see it. Have a nice day!
    in Claim 1 year anniversary deck Comment by Kevin_ February 5
  • Hi @dashwood32097, I am sorry to hear you do not have the opt out skip button as I understand is convenient. Please note that the Studio is always running different tests so is possible that you are included where there is no skip button, however I understand your point so we will share it the team. Make sure to always…
    in Can't skip Candy Royale Comment by Kevin_ February 5
  • Hi @king122174 and welcome to the Community! What are you exactly trying to do? Do you mean that you want to synch your progress across different devices?
    in sync games Comment by Kevin_ February 4
  • Hi @STROUMF, I am sorry to hear you are having trouble with lives. Please note that if you have full lives and unclaimed inbox messages, lives from Team Members will be converted to Magic Beans instead. If you lose a life and a team member accepts your life request in your inbox then you will receive a life message. Hope…
    in LIVES. Comment by Kevin_ February 4
  • Hi @king5786 , I am sorry to hear that you have not received your purchased Gold Bars. Have you email King support about this? If you have, could you please share your ticket number? Otherwise, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with…
    in Purchases Comment by Kevin_ January 31
  • Hi @Lime99, I am sorry to hear that you are having trouble with these Ads. I will be happy to report this to the appropriate team, however could you please help me with some additional details? Day and time the Ad was seen Type of Ad format: video/static image Screenshot of the Ad in question Company name & URL links…
    in offensive ads Comment by Kevin_ January 30
  • Hi @LarryWard573 and welcome to the Community! I am sorry to hear that you had trouble with the game graphics and using your boosters. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and…
    in How come i can't use my power ups during game play Comment by Kevin_ January 29
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