Kevin_

Game Expert

Comments

  • Hi Marie, I am sorry to hear that you encountered level 18545 with a different layout. Please note that our Game Studios are constantly working on improving our games by introducing features, gameplay or concepts, therefore may decide to tweak certain aspects such as the layout of levels. As you noticed this can sometimes…
    in level 18545 Comment by Kevin_ October 30
  • Hi Justbe, we really appreciate your valuable feedback about the experience you are having and issues faced with the new UI interface and notifications. I want you to know that I have forwarded them to the right team so they can be taken in consideration for upcoming updates after this rollout as well as the suggestions…
    in New Community UI Comment by Kevin_ October 30
  • Hi there, you know how they say "a picture is worth a thousand words", please check out this video from our amazing Lynette clearing out this level: https://www.youtube.com/watch?v=yOS1_ILX4ts&list=PLt5tTqY-UgVTOJi-hIekA7kK2a_mhvdBX&index=14
    in 9098 Comment by Kevin_ October 29
  • Hi there, what link do you mean?
    in Free coins Comment by Kevin_ October 29
  • Hi there and welcome back. I am sorry to hear you are facing this issue with the spells and bubble boosters which show empty where they are supposed to be at. Could you please Contact Support directly so that we can best further loos into this for you and follow up. Thank you and have a nice day! 
    in Missing Spells Comment by Kevin_ October 24
  • Hi there, I am sorry to hear you are having trouble with your progress. We will be happy to try to help and get you back on track but could you please Contact Support directly so that we can best further guide you. Have a nice day!
    in Lost Progress Comment by Kevin_ October 24
  • Hi there, I can see that we have gotten back to you regarding your progress. Please follow the instructions we shared in order to get your progress back. Have a nice day!
    in New phone - lost progress! Comment by Kevin_ October 24
  • Hi there, please check out this article we prepared to help you get back on track: I can't find my progress in the game – How to retrieve my levels
    in My game profile is not continuing at the current level Comment by Kevin_ October 24
  • Hello, thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If you're looking for support, you…
    in about Candy Crush Jelly saga Comment by Kevin_ October 24
  • Hi there, I am sorry to hear that you are facing this loading issue. Could you please Contact Support directly so that we can best further assist you with this setback. 
    in Pet Rescue Saga - not loading at all for the last 2-weeks Comment by Kevin_ October 23
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